Situated in the heart of the vibrant, historic city of York, York St John University has a long and proud tradition as a distinguished education provider, with 2016 marking our 175th anniversary. Our success is founded on the quality of academic teaching and research, our thriving campus environment, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
Reporting to the Student Advice & Information Manager, Student Advisers work as part of the Student Advice Team providing information, advice and guidance to students, staff and visitors. This is done via a range of approaches including face-to-face, telephone, e-mail, and through the new enquiry management system. The successful applicants will contribute to the delivery of a high quality, student-centred, advice and information service. This includes the delivery of first level guidance, a triage service and the efficient organisation of appointments and information systems.
We are seeking highly motivated applicants with experience of delivering a high level of good customer service, often around sensitive issues, and who are good communicators across all forms of media. Applicants must be able to understand the needs of a diverse range of students and have a commitment to the continuous improvement of the student experience.
Both roles are for 25 hours per week and are term time only (35 weeks per year). The working pattern is negotiable.
Please note that CVs will not be accepted in place of the application form.
Closing Date: 31 Mar 2017