Service Support Officer

Robina, Gold Coast, Australia
14 Mar 2017
End of advertisement period
27 Mar 2017
Contract Type
Full Time
  • Information Technology Services
  • Full-time, continuing appointment
  • Position reference no: ITS1724

About the position

This position is responsible for providing computer hardware and software support for staff and students at Bond University. Reporting to the Manager, End User Services and Platforms,
The Service Support Officer will install, maintain and configure operating systems, and application software on approved ICT equipment, as well as install, maintain and configure computer hardware, including printers and peripheral devices. Other responsibilities include; responding to Service Desk requests for assistance, escalating requests to other support teams, and follow through for resolution, as well as with assisting staff with Audio Visual operations.

About the person:

The successful candidate will be degree qualified in IT or possess an equivalent combination of industry qualifications and experience. They will be required to have a superior knowledge of Microsoft Windows and Apple Mac hardware and software, including operating systems, Microsoft Office Applications and software deployment principles and processes.

A sound knowledge of Audio Visual requirements in an education environment as well as knowledge and understanding of networking hardware and protocols is required. Effective interpersonal skills and strong customer service skills are essential. Knowledge of Film and Television related software and hardware, aligning with industry best practices is desirable.

Salary details:

Bond University offers a vibrant campus with state-of-the-art facilities in a picturesque location, as well as a range of tangible benefits including (but not limited to): competitive remuneration, bus services to the door, available car parking, use of fitness centre, use of library, Career Development Services, corporate discount programs and a bulk-billing medical centre on-site
Remuneration for the appointment will commence at $63,564.04 plus 17.5% superannuation p.a

Further information:

Position related enquires can be directed to Mr Stephen Crowther, Manager – End User Services and Platforms at

Application and submission details:

For further details regarding this appointment please reference the position description and selection criteria

Applications should include the following supporting documents:

  • A cover letter including the position title, where you saw this role being advertised and the position reference number # ITS1724
  • A curriculum vitae which includes the names and contact details of three referees;
  • A statement addressing each of the selection criteria as outlined in the position description.

Completed applications should be sent to:
Peta Dawson/Tanya Anderson

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Conditions of employment for this position are offered under a Bond Workplace Agreement (BWA)

Bond University is an equal opportunity employer.