Systems Support Manager
Tracking Code 4378/C0717
Manage the Engineering Information Technology Service Desk and serve the College of Engineering as the primary point of contact for Engineering provided IT services, leveraging enterprise knowledge and technical expertise to assess client needs and address all inquiries with the appropriate solution. Provide leadership and guidance to the Engineering Information Technology Systems Support team and work with the Director of Technology and Systems on strategic direction and planning for the Service Desk. Responsible for the oversight of the development, implementation and maintenance of desktop systems across the administrative units as well as the teaching labs.
B.S. required, M.S. preferred. Roughly five years of related experience. ITIL Foundations certifications preferred; Experience in a higher education environment would be helpful, but a fresh perspective is also welcome. ServiceNow experience would also be beneficial.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Job Location BOSTON, Massachusetts, United States
Position Type Full-Time/Regular