Customer Services Manager

Twickenham, London (Greater)
06 Mar 2017
End of advertisement period
24 Mar 2017
Contract Type
Fixed Term
Part Time

Customer Services Manager (Maternity Cover)

Hours: 21.6 hours per week. Early mornings, evening and weekend work may be required. 
Starting Salary: £19,202.40 per annum based on the fulltime rate of £32,004 per annum

St Mary’s University has a long and distinguished history and a very modern outlook. Since its foundation in 1850 it has fostered the intellectual, physical and spiritual development of its students to assist them to have successful careers and flourishing lives.

The Department of Library and Learning Technology provides resources, collections, technology and learning support to enable students to flourish. We are the first point of contact for all general library and IT questions and we are continually seeking innovative ways to use our resources to enhance and transform learning for students and staff.

We are now looking to appoint a Customer Services Manager to cover a period of maternity leave. As Customer Services Manager, you will play a key role in the operational management and development of customer service in an integrated library and front line IT support environment. You will manage a team of multi-skilled customer services assistants across two sites who deal with all library, student IT and general enquiries, referring students on to specialists within or outside the department where appropriate.

The hours of work are likely to be Monday 9am-5:15pm, Tuesday 1:15pm-9pm, and Thursday 9am-5:15pm

You will have a professional library qualification and a good understanding of the requirements of operating an integrated library and IT support service with multi skilled staff. Excellent communication skills, an analytic approach and management experience are also all essential criteria.

For more information please click on the link below

Job Description

The closing date for applications is Friday 24 March 2017 at 23.59pm.

Interviews are likely to be held on Thursday 6 April 2017.

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