Residence Life Program Manager

Colorado State University
Fort Collins, Colorado, United States
$3,772 - $4,149
01 Mar 2017
End of advertisement period
29 Mar 2017
Contract Type
Full Time

Description of Work Unit

As a department, Housing & Dining Services (HDS) works to create dynamic housing and dining experiences that enhance personal growth and global engagement. We do this through implementation of our values of customer first service, commitment to students and staff, integrity, respect and teamwork, inclusiveness and diversity, innovation and stewardship. Within Housing and Dining Services, Residence Life works to create safe and supportive on-campus living and learning environments for approximately 6,000 CSU students.

Position Summary

The Residence Life Program Manager position is an integral part of the Residence Life Department of Housing & Dining Services. The position is responsible for designing strategies, systems and processes to uphold the Residence Life mission, goals and objectives. Specific responsibilities include: supervision of two state-classified positions; coordinates projects and creates new initiatives critical to enacting the Residence Life mission; critically analyzes operational procedures to ensure excellent customer service; and works closely with human resource management. This position is supervised by the Director of Residence Life.
The selected candidate will be well-organized and able to work well under pressure with multiple and consistently changing deadlines. To be successful in the position, the Residence Life Program Manager must have excellent interpersonal communication, organization, administrative skills and demonstrated experience with taking initiative. In addition, the Program Manager will need a strong ability to establish and maintain effective and collaborative working relationships with multiple constituents including campus offices, students, staff, faculty members and various other community groups.
Finally, the successful candidate will have demonstrated experience in working successfully with diverse groups of students, staff, guests, and customers such as non-traditional aged; religiously diverse; veterans; gender; international; people with disabilities; gay, lesbian, bisexual and transgender; and persons of color.

Minimum Qualifications

Four years experience leading office operations of which must have included one year of supervisory experience.

Preferred Qualifications

The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related and critical to this position:

  • Bachelor’s degree.
  • Demonstrated experience in maintaining strict confidentiality and discretion.
  • Knowledge of Colorado State University resources and processes.
  • Exceptional organization and the ability to gracefully manage multiple events, projects and processes simultaneously
  • Proficiency using MS Word, Excel, PowerPoint, Access and a variety of web-based systems and computer programs to perform record keeping, data entry, and other administrative tasks
  • Ability to use exceptional verbal and written communication skills to prepare professional correspondence and present or explain information about the department
  • Experience offering confidentiality, compassion and exceptional customer service to students, faculty, candidates, staff and various other campus constituents
  • Experience strategizing solutions to projects, creating efficient systems, and managing multiple procedures.
  • Experience managing budgets and venue contracts for events and projects.
  • Experience with training and developing staff teams.
  • Experience in higher education environment.
  • Demonstrated project management experience and collaboration skills to work independently with committees and internal and external customers.
  • Strong leadership skills to supervise staff, problem solve complex issues, and strategically implement business policies.

Essential Job Duties

Job Duty Category Supervision Duty/Responsibility

  • Serve as the direct supervisor to the Business Manager and Administrative Assistant III positions in Residence Life.
  • Responsible for hiring, training, selection, evaluation, and performance management for the two State Classified positions.
  • Delegate work assignments and projects to three Administrative Assistants III’s, two of which work in the area of assignments and operations.
  • Develop a team atmosphere among all administrative and operational staff in Residence Life leading regular team meetings reviewing department information.
  • Lead the training and continued staff development for all administrative staff in Residence Life.
  • Serve as liaison to other departments in Housing and Dining Services, such as Administration, Human Resources, and Business Services.

Percentage Of Time 30 Job Duty Category Program Leadership Duty/Responsibility

  • Design all strategies, systems, processes guidelines, and standards that create an excellent residential experience, uphold the Residence Life mission, and meet the needs of our students, staff, and internal/external customers.
  • Lead and coordinate projects and new initiatives critical to the activation in Residence Life mission, goals, objectives, fundamental business operations, and residential experience.
  • Collaborate with Director, Assistant Directors, and Coordinators in Residence Life to fulfill the goals and objectives of the Residence Life projects and operations.
  • Seek efficient solutions and strategizes on efficient resolutions to project management.
  • Critically analyze current operational procedures to develop an efficient system for staff and create an excellent customer service experience.
  • Delegate projects and operational procedures to appropriate administrative staff in Residence Life maximizing strengths of administrative staff and balance work load.
  • Create, lead, and coordinate an annual project and process calendar in Residence Life being both a proactive and a reactive process, operations, and procedures.
  • Work with HDS Communications staff to develop and implement the HDS project calendar specific to Residence Life projects.
  • Establish goals and objectives for projects and ensures timeliness implementation and administration of projects and operations.
  • Work collaboratively with the Coordinator of Selection and Training and the Technology and Data Coordinator to lead the hiring, on-boarding, evaluation, and termination of process for all undergraduate, graduate, and full-time staff in Residence Life.
  • Develop, refine, and enact systems, policies, procedures, and guidelines within the department to enhance communication within the department.
  • Analyze, problem-solve and advise on issues such as staffing, financial compliance, technology and communication within the department.
  • Attend Residence Life, Housing & Dining Services’ meetings to communicate, gather information and ensure consistency throughout all projects and operations.
  • Implement and administer the evaluation process for all levels of staffing in Residence Life, including approximately 350 undergraduate students, 18 graduate students, and 20 Administrative Professional and State Classified staff.

Percentage Of Time 40 Job Duty Category Administration Duty/Responsibility

  • Provide oversight and prioritize Director’s schedule with respect to the mission and goals of the department and University; advise the Director as the content and value of potential engagements.
  • Assure Director is prepared for upcoming activities and deadlines.
  • Monitor and organize arrangements for events, retreats, meetings, and travel for the Director.
  • Determine agendas for meetings chaired by the Director by tracking, identifying, and prioritizing topics and issues.
  • Create systems of back-ups for operational procedures led by Business Manager, human resources software systems, and database management.
  • Intervene in difficult customer service experiences and seek resolution on behalf of the Director of Residence Life, Assistant Directors, and Coordinators.
  • Routinely review department policies, procedures, and staff manual to ensure they are in compliance with established university and department policies – institute changes and make updates as appropriate.
  • Serve on department search committees as member and/or administrative support.
  • Serve as a liaison to other departments in Housing & Dining Services, such as Administration, Human Resources, and Business Services.
  • Serve on Housing & Dining Services committees representing Residence Life.

Percentage Of Time 30

Application Details

Special Instructions to Applicants


  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.


  • If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
    • Positions requiring a degree or if using education as a substitution for work experience (eg: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.


  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
    **Please see the Required Documents section of the posting.


  • The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
  • Pertinent updates to your Application status can be obtained by logging into your application account at


Conditions of Employment

Pre-employment Criminal Background Check (required for new hires)

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.