Managing Director of the Center for English Language and Orientation Programs

Boston University
Boston, Massachusetts, United States
28 Feb 2017
End of advertisement period
28 Mar 2017
Contract Type
Full Time

Tracking Code 4348/B2717

Job Description

The Managing Director of the Center for English Language and Orientation Programs (CELOP) is the chief administrative officer for the Center, responsible for overseeing and driving the mission. As part of BU Global Programs and reporting to the Vice President and Associate Provost (VP/AP) for Global Programs, the Managing Director provides leadership for all of activities of the Center, including strategic planning, academic program development and delivery, business development, finance, operations, marketing and recruitment, admissions, and student services.

Strategic Planning and Implementation

  • Develop a vision and strategic plan for CELOP which are aligned with goals of BU, Global Programs and market demands.
  • Lead CELOP faculty and staff to execute mission and high professional standards as required by The Commission on English Language Program Accreditation; regularly review mission to ensure competitiveness and market alignment.
  • Lead the effort to identify and develop partnerships, and oversee the work of the Associate Director of Business Development. Support program development and delivery through BU schools and administrative offices, and U.S. and international organizations, academic institutions and corporate entities.
  • Assess and regularly report to the VP/AP for Global Programs on industry trends and competitive landscape and make recommendations on areas of development; and develop program contingencies or alternatives to anticipate ever-changing international market.

Academic Program Development and Delivery

  • Oversee curriculum and the work of the Associate Director for Academic Programs and relevant faculty and staff, to ensure appropriateness and rigor of academic content and innovative delivery of that content (academic proposals are reviewed by appropriate Global Support team staff and approved through University procedures).
  • Develop and perform continuous assessment and review of academic programs, including learning outcomes, to ensure desired goals are achieved.
  • Assess the academic success of students and recommend improvements as needed.
  • Ensure program compliance with all academic policies and procedures of Boston University.
  • Oversee all aspects of program development and management to ensure appropriate alignment with University, Global Programs, and CELOP goals and desired outcomes. Oversight will include negotiating with service providers and partners within industry; assessment and prioritization of business opportunities; understanding the commitment of resources necessary for sustained success; short- and long-term enrollment management; as well as assessment and evaluation of the academic and financial success of CELOP programs; and submit a report at the end of each semester outlining key performance indicators, highlights and challenges for the program to the VP/AP for Global Programs.

Finance and Operations

  • Oversee the operating budget.
  • Develop and review current and long-range financial planning and business processes in accordance with goals established as part of the strategic planning or annual budget.
  • Submit a report at the end of each semester outlining financial performance and projections.
  • Analyze and make annual tuition and fee recommendations based on market research and financial analysis.
  • Review and approve monthly expense reports of direct reports prior to submitting to the Global Support Finance team.
  • Work with the Office of the General Counsel to create and review general contracts with partner institutions, sponsors, and others that provide services in support of the programs; and oversee the operational needs of CELOP as they relate to office space, technology, equipment, and other administrative functions.

Leadership and External Relations

  • Work collaboratively with CELOP partners, internal and external to Boston University.
  • Ensure compliance with The Commission on English Language Program Accreditation requirements and lead reaccreditation process when appropriate.
  • Identify and assess internal and external issues that affect CELOP operations, including academic and financial, and regularly inform the VP/AP for Global Programs of these matters.
  • Chair CELOP Operating Committee, which has oversight of all academic and administrative matters relating to the operation of CELOP. Committee focus includes budgeting, staffing, facilities issues, personnel issues, program development, assessment and policies and procedures; and as directed, serve as a representative of Global Programs – CELOP on BU-wide committees.
  • Cultivate and maintain business relationships with foreign embassies, consulates, OSEAS, and other sponsoring agencies.


  • Provide leadership and motivation for instructor and staff growth and development.
  • Oversee and manage the administrative hiring and academic appointment process.
  • Recruit and recommend appropriate faculty and staff (all faculty and staff appointments are approved by the VP/AP for Global Programs or designee).
  • Develop, expand and nurture a network of ESL instructors who could be essential to the success of the program depending on enrollment.
  • Supervise staff, and any other 3rd party that may be added in support of the organization, including performing annual performance appraisals, hiring, training, disciplining, and dismissing staff, as appropriate.
  • Work on all staffing needs and issues with BU and Global Support HR teams respectively.
  • Implement human resource policies, procedures and practices in accordance with BU policies and CELOP procedures.
  • Analyze and forecast staffing needs in accordance with the strategic goals.

Marketing & Communications

  • Oversee the development of and execute a marketing plan, which identifies CELOP’s unique value proposition, creates consistent messaging for the organization, establishes content channels and a distribution strategy, attains market insight and data, and provides a way to measure a “return on investment.”
  • Participate in and contribute to the University’s effort to publicize CELOP, including through on- and off-campus outreach.
  • Foster alumni relations with graduates of CELOP programs; and ensure the integrity, accuracy and professionalism of all CELOP promotional content and messaging including publications and digital properties.

Enrollment Management

  • Establish both short - and long-term enrollment goals as part of CELOP’s strategic plan and budget, and evaluate operational needs to meet those goals.
  • Oversee and work with the Associate Director of Business Development to establish enrollment targets consistent with budget expectations and communicate these targets regularly to the marketing, recruitment, business development, admissions teams and VP/AP for Global Programs, and evaluate progress regularly.
  • Ensure comprehensive and efficient admissions procedures are in place for optimal results; and report enrollment projections at the end of every semester to the VP/AP for Global Programs.

Student Life, Health and Safety

  • Work with the Global Programs Global Support team, Risk Management and other appropriate BU administrative units to support students, faculty and staff to ensure the health, safety and security of students, and in particular as it concerns hosting international students in the US; and liaise with students when needed throughout the semester, in particular where issues are elevated from other staff members.

Required Skills

  • A minimum of a Master’s degree or equivalent in a communications field, education, business administration, or related field.
  • Certificate training in TESOL or ESL preferred.
  • Minimum of 5 years’ experience of demonstrated leadership in ESL industry, with program management and business development experience.
  • A strong vision and passion for team building and driving organizational growth.
  • Knowledge and experience in a global business setting and an entrepreneurial self-sustaining organization preferred.
  • Minimum of 3 years of experience in higher education and office management, with supervisory experience strongly preferred.
  • Must have excellent managerial, communication and organizational skills in a cross-cultural environment, the ability to work cooperatively with administrators, faculty, students and staff on- and off-campus; the ability to think and plan strategically, communicate professionally and clearly in writing and orally; the proven ability to manage people and projects effectively; must be able to multi-task and manage competing priorities.

Boston University has retained Isaacson, Miller, a national executive search firm, to assist with this important search. Inquiries, nominations, and applications should be directed in confidence to Greg Esposito, Managing Associate, and Morgan Sharoff, Senior Associate, at

Job Location BOSTON, Massachusetts, United States

Position Type Full-Time/Regular