Customer Service Coordinator

Location
Melbourne, Australia
Salary
$80,968 - $87,642 p.a
Posted
01 Dec 2016
End of advertisement period
08 Jan 2017
Ref
556168
Academic Discipline
Social Sciences, Education
Contract Type
Permanent
Hours
Full Time
  • Convenient CBD location
  • Full-time, Continuing position
  • $80,968 - $87,642 p.a + 17% super

Our Organisation

RMIT is a global university of technology, design and enterprise. Our mission is to help shape the world through research, innovation, teaching and engagement, and to create transformative experiences for our students, getting them ready for life and work. The College of Science, Engineering and Health comprises four Schools delivering a broad range of programs in science, engineering, health and technology at apprenticeship, certificate, bachelor, masters and PhD levels.

The Role

Reporting to the Manager Academic Services, the Customer Service Coordinator provides leadership, support and guidance to the customer service function of the campus-based Academic Services Centre in the College of Science Engineering and Health, ensuring a high level of service is delivered.

Your Responsibilities

This role will be responsible for coordinating the rotation of Academic Services Staff in giving face-to-face advice to students, coordinating telephone and online enquiry resolution via the Customer Relationship Management (CRM) system, monitoring team performance against agreed benchmarks and ensure staff are competent, confident in delivering the desired outcomes and are continuingly developed.

The Customer Service Coordinator will build effective beneficial working relationships and regularly communicate with a range of internal and external contacts including colleagues in Schools, Academic Registrars Group, Students Group and RMIT Connect.

Skills & Experience Required

Your demonstrated experience in providing high quality customer service to a diverse client base in a professional manner and excellent oral communication and interpersonal rapport skills with the ability to listen, interpret and convey information and provide advice in a clear, accurate and appropriate manner. In addition demonstrated ability to deal sensitively with issues where necessary while maintaining confidentiality will be essential to your success in this role.

To Apply

For further information please contact David Bruce on +61 3 9925 4938 or visit our website at http://yourcareer.rmit.edu.au and search using job ref # 556168

Applications close on Sunday 8th January 2017.

Applicants are requested to separately address the key selection criteria as outlined in the Position Description.

RMIT is an equal opportunity employer and encourages applications from all sectors of the community.