Manager in Academic Administration

Hobart, Australia
28 Nov 2016
End of advertisement period
19 Dec 2016
Academic Discipline
Social Sciences, Education
Contract Type
Full Time

The Manager, Academic Administration is an integral part of the Student and Academic Administration stream within the Student Experience portfolio. The position is responsible for the strategic and operational management and planning of academic administration services and functions; and for the management and oversight of a dynamic team providing support to a diverse range of students across Tasmania and New South Wales.

In the role you will:

  • Work closely with the Faculty of Health across all campuses to provide professional expertise, guidance, support and solutions to meet the needs of the faculty.
  • The role acts as a conduit between the Faculty and the Student Experience, and is responsible for the identification, escalation and resolution of emerging issues in academic administrative and student services impacting their area. In initiating and developing resolutions to emerging issues, the incumbent liaises and works closely with the Director - Student Services and/or relevant Heads of Service based in the Student Experience and in the Student Operations.
  • Contribute to the senior leadership group within the faculty and provide high-level policy, procedural, planning and strategic advice on such matters to the Dean and Deputy Dean (Learning & Teaching). You will utilise your high level influencing and liaison skills to identify, escalate and resolve complex emerging issues in academic administrative and student services impacting the faculty.
  • Provide staff leadership, supervision, training and development, and maintain a customer-focused approach within Student Services Academic Administration team supporting the Faculty of Health, whilst they case manage and administer key activities in the student lifecycle.
  • Utilise a continuous improvement approach to contribute to the development, integration, and review of University and Divisional priorities, policies, procedures and timelines relating to academic administrative services and functions.
  • Provide high-level support and advice to committees and academic meetings. In close consultation with the Deputy Dean (Learning & Teaching) to manage the quality assurance processes relating to academic administration. Provide robust written advice and recommendations in relation to course documentation; course reports, reviews and accreditation; benchmarking and quality assurance exercises; Learning & Teaching Plans; Teaching Grants and Awards; other ad-hoc topics as required.

You will be employed on a full-time, ongoing basis.

To be considered, you will have:

  • A degree from a recognised university, plus either extensive experience and management expertise in academic administration in a tertiary education institution; or equivalent experience in a large complex organisation.
  • Demonstrated high-level management skills and experience, including staff leadership, supervision, training and development, and the capacity to successfully champion and actively support change in the workplace.
  • A commitment to cultivating a customer-focused approach in the delivery of student services, based on a well-developed understanding of the needs of higher education students and a detailed knowledge and understanding of national and international higher education issues, developments and trends.
  • Demonstrated ability to interpret, apply and explain complex rules, ordinances, policies and procedures. Experience in policy development and implementation, and quality assurance, accreditation and risk management processes.
  • High level interpersonal, verbal and written communication skills, including the ability to communicate and present effectively to a diverse range of internal and external stakeholders.

Appointment to this role will be at HEO 9 and will have a total remuneration package of up to $129, 927 comprising base salary within the range of $105,603 to $111,049 plus 17% superannuation.

For further information about this position please contact Kate Lee, Director, Student Services.

**Please note, your application must as a minimum include your resume, a cover letter and your responses to the position/selection criteria as outlined in the attached position description.

Applications close Monday, 19 December 2016.