Scholarships Officer

Townsville, Queensland, Australia
$62,721 - $71,140
22 Nov 2016
End of advertisement period
06 Dec 2016
Contract Type
Part Time

Position Overview

The Scholarships Officer enhances the student experience by undertaking the efficient administration of financial assistance provided to students in the form of scholarships, bursaries or grants.Under the general direction of the ScholarshipsAdvisor, the incumbent ensures compliance with relevant legislation, external Government agency requirements,University policy and rules relating to scholarships, bursaries and grants offered by the University.

Division of Academic and Student Life

The Division of Academic and Student Life is responsible for the overall strategy in relation to learning and teaching, academic quality, student services, careers and counselling, equity and library and information services at JCU.  The Division plays a critical role in working with and across the Colleges and Divisions at JCU and also works in collaboration with the Office of the Senior Deputy-Vice Chancellor in driving and meeting the University’s objectives and Strategic Intent. The Division of Academic and Student Life oversees a large component of the student experience within James Cook University.

The Division includes the Learning, Teaching and Student Engagement Directorate, Library and Information Services Directorate, and the Student Services Directorate.

Student Services Directorate

The Student Services Directorate provides academic, administrative and student support services to the University community and is responsible for a large component of the non-academic domestic and international student experience at JCU.  The Directorate plays a pivotal role in relation to the student experience, the ability of the University to meet its enrolment and financial targets and the reputation of the University.

Organisational Charts

James Cook University

Division of Academic and Student Life

Student Services Directorate

Principal Accountabilities

  1. Administerand make payment of JCU coursework scholarships, bursaries and grants, including the Commonwealth Scholarships and maintenance of data for reporting to the Department of Education and Training.
  2. Maintain an up-to-date knowledge legislation, Government agency requirements, University policy and rulesrelating to the administration of the various coursework scholarships, bursaries and grants offered by the University.
  3. Participate in the appropriate promotion of scholarships, and respond to and resolve complex enquiries, often of a sensitive nature, from students,the University community and external donorsrelating to scholarship matters in a professional and timely manner.
  4. Maintain expert skills and knowledge in procedures and systems relevant to the Scholarships Officer role, recommending and implementing appropriate business improvements based on informative data analysis
  5. Complete regular tasks and duties independently in accordance with set procedures, setting priorities and managing workload autonomously to ensure that individual scholarship outcomes and deadlines are met and overall Student Finance and Examinations Unit objectives are met.
  6. Exercise sound judgment and decision making in the assessment and ranking of scholarship applications, identifying circumstances that fall into the category of exceptional circumstances and make recommendations in accordance with specialist knowledge of scholarships, referring any unusual matters to the Scholarships Advisor for advice.
  7. Provide regular reports to the Scholarships Advisor,summarising the outcome of individual scholarship offerings and identifying improvement opportunities affecting both administration efficiencies and the overall student experience.
  8. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  9. Demonstrate a commitment to the University values.
  10. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff.  Your specific level descriptor can be found at:

Professional and Technical

Level 5

Generic Accountabilities 

There are generic responsibilities that apply to all James Cook University staff. 

  1. The Scholarships Officeris required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Scholarships Officeris required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance.  This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations.  Contribute to the continuous improvement of our WHS performance.
  3. The Scholarships Officeris required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct

Special Conditions

  • It is a requirement of this position to work outside of ordinary working hours as required, particularly during peak periods.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Degree qualification without subsequent relevant work experience; or an advanced diploma/diploma qualification with relevant work experience, or an equivalent combination of experience and/or education and/or training.
  2. Demonstrated well-developed computer skills including experience working with large database management systems, MS Word and Excel.
  3. Demonstrated informed problem solving skills, with proven ability to apply judgment and initiative based on relevant policies and procedures.
  4. Demonstrated ability to provide factual advice (both oral and written) which requires a high level of communication skills and proficiency in awork area’s rules, regulations and procedures, enhancing the customer experience.
  5. Demonstrated high-level time management and organisational skills with proven ability to contribute to the identification of inefficiencies, as well as contribution to the development and refinement of business processes and procedures.
  6. Proven ability in attention to detail and excellent numeracy skills while ensuring a very high level of accuracy.


  1. A sound understanding of legislation and policy relating to University Scholarships processes.