Student Finance Officer

Townsville, Queensland, Australia
$62,721 - $71,140
22 Nov 2016
End of advertisement period
04 Dec 2016
Contract Type
Full Time

Position Overview

The Student Finance Officer undertakes the efficient administration, debt recovery and refunds of all subject related fees for students enrolled through the University’s onshore campuses.  Under the general direction of the Student Finance Advisor, the incumbent ensures compliance with relevant legislation, external Government agency requirements and University policy.

Division of Academic and Student Life

The Division of Academic and Student Life is responsible for the overall strategy in relation to learning and teaching, academic quality, student services, careers and counselling, equity and library and information services at JCU. The Division plays a critical role in working with and across the Colleges and Divisions at JCU and also works in collaboration with the Office of the Senior Deputy-Vice Chancellor in driving and meeting the University’s objectives and Strategic Intent. The Division of Academic and Student Life oversees a large component of the student experience within James Cook University.

The Division includes the Learning, Teaching and Student Engagement Directorate, Library and Information Services Directorate, and the Student Services Directorate.

Student Services Directorate

The Student Services Directorate provides academic, administrative and student support services to the University community and is responsible for a large component of the non-academic domestic and international student experience at JCU. The Directorate plays a pivotal role in relation to the student experience, the ability of the University to meet its enrolment and financial targets and the reputation of the University.

Organisational Charts

James Cook University

Division of Academic and Student Life

Student Services Directorate

Principal Accountabilities

  1. Apply specialist knowledge and experience to ensure the efficient and accurate administration of Student Contributions, Tuition Fees, Student Services and Amenities Fees, Higher Education Loan Program (HELP) for all students enrolled through the University’s onshore campuses, including identification of exceptional circumstances and making recommendations to the Team Leader or Manager.
  2. Assess and process student requests for withdrawals without financial penalty and refunds of credit balances for all students enrolled through the University’s onshore campuses.
  3. Participate in the interpretation of, and maintain knowledge of, relevant legislation, external Government agency reporting requirements and University policy relating to the administration of student fees and financial penalties.
  4. Undertake appropriate debt management activities to ensure fees are paid by students and/or external sponsors in a timely manner.
  5. Undertake regular reporting and reconciliations to ensure accurate financial information, including invoicing and debt recovery, is recorded in the finance and student management systems.
  6. Respond to and resolve complex enquiries from students and the University community relating to fee matters in a professional and timely manner, participating in appropriate promotion of fee related matters as required.
  7. Maintain and enhance skills and expertise in procedures and systems relevant to the Student Finance Officer role, recommending and implementing appropriate business improvements.
  8. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  9. Demonstrate a commitment to the University values.
  10. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff.  Your specific level descriptor can be found at:

Professional and Technical

Level 5

Generic Accountabilities 

There are generic responsibilities that apply to all James Cook University staff. 

  1. The Student Finance Officer is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Student Finance Officeris required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance.  This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations.  Contribute to the continuous improvement of our WHS performance.
  3. The Student Finance Officeris required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct

Special Conditions

  • It is a requirement of this position to work outside of ordinary working hours as required, particularly during peak periods.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Degree qualification in a business-related discipline with subsequent relevant experience; or extensive experience and specialist expertise; or an equivalent combination of relevant experience and/or education/training.
  2. Previous experience in a financial administration role.
  3. Demonstrated high level of computer literacy, including proven experience in large, computerised databases, with strong attention to detail and excellent numerical accuracy.
  4. Demonstrated informed to well-developed problem solving skills, with proven ability to apply judgment and initiative based on relevant legislation, policies and procedures.
  5. Demonstrated ability to provide factual advice which requires proficiency in the work area’s rules, regulations and procedures; with proven ability to contribute to the interpretation, development and refinement of business processes and procedures.
  6. Demonstrated commitment to excellent client service, signifying good time management and organisational skills and ability to adhere to strict deadlines even when under considerable pressure.


  1. Previous experience in student finance administration within the Higher Education sector.