Coordinator of Conflict Resolution Services
Description of Work Unit
The Student Resolution Center encourages students to gain awareness, knowledge, skills, and opportunities as they navigate challenges and make informed decisions. We promote safe, respectful and inclusive communities by valuing integrity, perspective-taking and personal responsibility. SRC aims to assist, educate and support CSU students through two processes:
Conflict Resolution – voluntary, neutral, confidential process to assist students when conflicts, disputes or challenges arise.
Student Conduct – one-on-one meetings to discuss alleged violations of the Student Conduct Code, hear perspectives, explore personal responsibility, hold students accountable and provide educational and restorative outcomes when appropriate.
Departmental Website: www.resolutioncenter.colostate.edu
The Coordinator of Conflict Resolution Services at the Student Resolution Center will have responsibility for providing a range of civility strategies related to conflict prevention, education, coaching/consultation, problem solving, mediation, facilitation, and restorative justice. The Coordinator plays a critical role in advocating for a fair process, encouraging student development, addressing community issues, assisting with conflict intervention, facilitating solutions, and collaborating with campus and community partners. This position will be responsible for minor travel within Colorado.
Required Job Qualifications
• Master’s degree in student personnel, higher education, conflict resolution, counseling, social work, communication or related field and two years of full time professional experience in conflict resolution and mediation (two years of graduate school experience can be substituted for one year of full time professional experience)
OR Bachelor’s degree in student personnel, higher education, conflict resolution, counseling, social work, communication or related field and three years full time professional experience in conflict resolution and mediation
• Demonstrated experience planning and implementing educational programs, workshops and/or classroom teaching
o Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.
Preferred Job Qualifications
• Professional knowledge of theories and research in student development, conflict resolution, mediation, social justice, restorative justice, victim’s rights and needs, due process and other legal issues in higher education
• Familiarity with Restorative Practices and experience in organizing & facilitating restorative processes, such as conferences, peace circles, impact panels and accountability boards.
• 40 hr. basic mediation certificate
• Highly developed communication skills
• Demonstrated public speaking experience
• Demonstrated experience multi-tasking and effectively managing a complex caseload
• Experience with marketing
• Experience resolving conflicts in an educational and/or workplace setting
• Experience working with college students in a higher education setting
• Demonstrated knowledge of and relevant ability working with culturally diverse communities among potential target and constituent populations
Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.
Job Duty Category Conflict Management Duty/Responsibility
• Provide informal as well as “sanctioned” conflict coaching to help students explore constructive and destructive conflict behaviors and identify methods to mitigate future conflicts.
• Assist students in resolving complaints or difficulties involving University policies, procedures and personnel as well as personal issues that affect their academic success.
• Provide students with procedural assistance in preparing appeals (ie. registration, grade, student conduct, tuition).
• Mediate low level dispute involving individuals and student organizations.
Percentage Of Time 40 Job Duty Category Facilitation/Education Duty/Responsibility
• Teach sanctioned educational workshops to support students’ educational and personal success.
• Facilitate non-sanctioned educational programming such as restorative justice facilitator and community member trainings, mediation classes, etc.
• Deliver conflict resolution trainings/presentations to CSU organizations, groups, clubs, and departments as needed.
Percentage Of Time 20 Job Duty Category Restorative Justice Duty/Responsibility
• Conduct intakes with students referred to restorative justice and help determine which students to accept into Restorative Justice Program.
• Reach out to impacted parties, community members to discuss participation in conference, prepare them for participation.
• Coordinate and schedule restorative justice conferences with offenders, impacted parties, and community members.
• Co-facilitate restorative justice conferences to enable students to repair the harm resulting from wrongdoing and conflict.
• Supervise students’ progress in completion of their restorative justice agreements.
• Provide communication with court about students who are participating in CSU’s restorative justice process. Provide progress updates regarding court diversions.
• Coordinate and co-facilitate impact panels.
Percentage Of Time 15 Job Duty Category Coordinator and Administrative Functions Duty/Responsibility
• Schedule and coordinate facilitation for sanctioned educational workshops.
• Provide email notifications and reminders to students sanctioned to attend workshops and impact panels.
• Prepare rosters, evaluations, and certificates of completion for workshops.
• Manage online registration system for workshops.
• Develop and oversee marketing activities to advertise and promote conflict resolution services.
• Take the lead on developing and implementing activities for Conflict Resolution Month
• Organize poster runs, table tents, newspaper ads, radio ads.
• Manage confidential record management system to effectively track Conflict Resolution cases and ongoing trends.
• Serve as requested as a representative of Conflict Resolution Services on University committees.
• Other duties assigned by Associate Director and Director.
Percentage Of Time 25
Special Instructions to Applicants
Update: Full consideration date extended from 11/11/2016 to 11/18/2016.
Please list three professional references with application materials. References will not be contacted without prior notification of candidates.
Conditions of Employment
Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License
Search Contact Chris Bartholomew - Chris.Bartholomew@colostate.edu
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.