External Returns Officer

Canterbury Christ Church University
Canterbury, Kent (GB)
£26,052 - £28,452 p/a
17 Nov 2016
End of advertisement period
07 Dec 2016
Contract Type
Full Time

External Returns Officer

Reference Number: PVCR1520

Campus Base: Canterbury
Department: Department of Finance
Salary Range: £26,052 - £28,452 p/a
Hours / FTE: 1.0 FTE


The Planning Office is responsible for the compilation of External Returns, the development of student recruitment targets (Student Number Planning) and the production of sophisticated Management Information and Business Intelligence. The Planning Office is composed of a team of six full time staff (including this post) and is led by the Assistant Director of Finance (Student Number Planning and Reporting).

The Role

The post holder will be responsible for the compilation of the HESA Key Information Set return and assisting the External Returns Manager in the compilation of a range of other External Returns to HESA, HEFCE and other bodies. They will also be responsible for the development and maintenance of technical processes to support the compilation of all External Returns within the remit of the team.

The post holder will also be responsible for ensuring that student record data is maintained in a manner that facilitates the compilation of accurate and valid External Returns, performing or coordinating updates to student record data where appropriate. They will be expected to operate with high levels of professionalism, integrity and positivity, promoting the importance of student record data.

This role provides an opportunity to develop a career within the field of Higher Education planning and in particular the area of External Returns to agencies such as HESA and HEFCE. It will also allow the post holder to develop highly sought after technical skills in data manipulation and analysis using technologies such as SAS.


The successful candidate will need to hold a Bachelor degree (or possess relevant practical experience) and will have experience of using Microsoft Excel and Access (or similar software) to sort, filter, link and manipulate data. They will also have an understanding of querying relational databases to extract data.

Previous experience of the HE sector and of using student record systems is an advantage but is not essential as full training will be provided. The successful candidate will have a highly professional and positive approach to their work and to their interaction with others, in addition to being excellent team players.

Full details of the requirements of the post can be found in the job specification.

Additional Information

This post comes with excellent benefits and an opportunity to work in an enthusiastic, vibrant and friendly department within walking distance of the Canterbury City Centre.

Closing date for applications: 07 December 2016
Interviews are to be held:       19 December 2016

How to apply

To apply for this post you will need to submit a CV and covering letter. Your application should outline why you are suitable for the post, making reference to the Job Description and Person Specification. To proceed or gain further details please visit our Vacancies page: www.canterbury.ac.uk

If you require further information regarding the post please feel free to contact Clare Palmer, External Returns Manager on 01227 922264 or via email: clare.palmer@canterbury.ac.uk

If you require further information regarding the application process, please contact the Recruitment Team at hr.recruitment@canterbury.ac.uk quoting reference number PVCR1520. Please note applications must be made online via the University website; details sent directly via email cannot be considered.

If you are invited for an interview, provided you give us your permission to do so, we may request references for you at that stage (before interview). Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Prior consideration will be given to applicants in the University’s redeployment pool.