Director, Student Services Division

Wollongong, Illawarra, Australia
18 Nov 2016
End of advertisement period
10 Dec 2016
Academic Discipline
Social Sciences, Education
Contract Type
Fixed Term
Full Time

POSITION TYPE Fixed Term, Full Time, Five (5) Year Appointment
CLOSING 11 December 2016
REF NO. 36096

University of Wollongong is a research-intensive university with an outstanding reputation for its learning environments across a broad range of disciplines.

It ranks among the top 2 per cent of universities across the world, with an enviable record in teaching and research and is a global leader in discovery and learning.

The University seeks a visionary and analytically minded leader as Director, Student Services, to head all student-focussed services, from recruitment to graduation, towards the objectives of the University’s strategic plan.

The Director, Student Services will lead the Student Services Division which manages and delivers student-focused support and administrative services relating to all aspects of students’ engagement with their studies – from prospective student inquiries, through to graduation. Delivering an efficient and transparent end-to-end service effectively requires the Division to seamlessly integrate with all Faculties and Divisions within the University.

The Director is responsible for delivering a student-centric service environment underpinned by a clearly articulated relationship management framework and an aligned people and culture program.  The role has accountability for strategic planning of all student lifecycle activity and is the single point of responsibility within the University for key student administrative processes.

Reporting to the Chief Administrative Officer, the successful Director must continually seek to understand the needs of the Faculties in relation to the student lifecycle; provide leadership and development to ensure a service culture continues to foster in the division; and demonstrate a commitment to quality and service.

We are seeking a visionary who is analytical, collegial, goal orientated and who is abreast of change management processes.

To submit your application for this position, please visit the Slade Group website  and attach your application which should include a covering letter, response to selection criteria and resume in Word format, quoting Ref No. 36096. For a copy of the position description and candidate information booklet or for confidential enquiries, please contact Andrew Barr on 03 9235 5128 or via email at 

All applications will be treated in the strictest confidence.

University of Wollongong

Position Details

Position Title Director, Student Services Division
Salary Range Salary to be negotiated
Position Level Professional Services - Senior Manager
Department/Faculty Student Services Division
Contact Andrew Barr, Slade Group
Phone 03 9235 5128
Recruiter Hayley Donoghue
Recruitment Contact 4221 4205