Library Technician

Recruiter
Colorado State University
Location
Fort Collins, Colorado, United States
Posted
14 Nov 2016
End of advertisement period
12 Dec 2016
Ref
39572
Contract Type
Permanent
Hours
Full Time

Position Summary

Note: This posting is intended to fill two Library Technician II positions, one focused on Borrowing and one on Electronic Reserves.

Borrowing: This position exists to provide materials to CSU students, faculty and staff by managing and prioritizing unit workflow. This position verifies bibliographic information in requests, determining location of material, transmitting requests electronically or in writing and processing material for patrons through PROSPECTOR, OCLC, RAPID, or ALA. This position acts as a work leader for 2 FTE student positions. It exchanges information with patrons and staff members on the nature of complex problems.

Electronic Reserves: This position exists to provide required reading materials requested by instructors for their courses, including Semester at Sea, using the Electronic Reserve system. This position verifies the bibliographic information of the request and locates the material in the electronic or physical collection of CSU. If material is unavailable in the CSU collection, this position requests copies from other libraries via Prospector, OCLC or Rapid. This position acts as a work leader for 2 FTE student positions. It exchanges information with CSU instructors and staff members on the nature of complex problems. In addition, this position supports online and in person reference requests. It may also assist in the processing of inter-library loan request during peak periods.

Essential Duties (Borrowing):

Searching and Sending of Borrowing Requests:
This position accesses international electronic databases for bibliographic searching and verification of ILL requests, processes online requests. This position trains student and full time staff to perform regular library searches and how to recognize problem requests for proper routing and processing. Assigns and reviews work of student and full-time staff in order to meet timely schedules.
Recommend to supervisor the need for scheduling changes. Use complex online databases on an as needed basis to locate sources for ILL materials outside of standard supply sources, and can perform more complex and problematic searches. Has background to know when to know when to refer extremely difficult problems to supervisors, and trains staff to recognize problems that need to be routed. Locates new locations for unfilled requests verifying that the correct bibliographic record was chosen and the citation is correct and complete. Corrects citation or record and submits the request through appropriate services.

Supervision of Returnable Item Processing:

Supervises students working in the mail room processing incoming items to fill borrowing requests, returning borrowed books back to their owning libraries. Troubleshoots software printing trouble. Makes sure items are processed to meet consortium turnaround time standards. Ensures accurate update of records and communicates with patrons about the arrival of their items. Processes overdue notices and communicates with patrons about overdue materials.

Information Desk:

Provides individual and personalized ready reference and instruction to users at the information desk. Uses knowledge of the CSU collection and online databases to provide answers and sources to research questions

Chat Reference:

Provides coverage of the libraries online chat reference service shifts.

Essential Duties (Electronic Reserves):

Searching and Sending of Borrowing requests:
This position accesses international electronic databases for bibliographic searching and verification of ILL requests, processes online requests. This position trains student and full time staff to perform regular library searches and how to recognize problem requests for proper routing and processing. Assigns and reviews work of student and full-time staff in order to meet timely schedules.
Recommend to supervisor the need for scheduling changes. Use complex online databases on an as needed basis to locate sources for ILL materials outside of standard supply sources, and can perform more complex and problematic searches. Has background to know when to know when to refer extremely difficult problems to supervisors, and trains staff to recognize problems that need to be routed. Locates new locations for unfilled requests verifying that the correct bibliographic record was chosen and the citation is correct and complete. Corrects citation or record and submits the request through appropriate services.

Electronic Reserves Processing:

Ensures course reserve readings are available when classes start.
Ensures course readings comply with copyright requirements.
Troubleshoots problems with off-campus access with students and professors.
Teaches faculty on use of the reserves software via individual and personalized sessions and also through scheduled classes in conjunction with TILT and ACNS.
Maintains accurate metadata for course reserve items.

Information Desk:

Provides individual and personalized ready reference and instruction to users at the information desk. Uses knowledge of the CSU collection and online databases to provide answers and sources to research questions.

Chat Reference:

Provides coverage of the libraries online chat reference service shifts.

Minimum Qualifications

To be considered for this position, applicants must show in application materials:

Two full-time years (24 months) of general library experience including typing, ordering, preparing, shelving, and maintaining library materials.

Substitutions

Two years of course work from an accredited college or university including twelve semester hours of library science course work may substitute for two years of the general library experience. To use this substitution in the place of the minimum qualifications, a course work transcript must be attached with this application.

Preferred Qualifications

Highly desired applicants will show many of the following:
- Inter-library loan experience
- Knowledge of library databases
- Experience using electronic reserves programs
- Ability to train and support staff on inter-library loan programs
- Ability to train and support students and faculty on electronic reserves access
- Show strong customer service skills; being open and receptive to customer needs
- Ability to provide reference services in person, over the phone and via chat
- Balanced ability to perform work both in an team atmosphere, and individually
- Flexibility; able to prioritize and shift focus when necessary
- Open to learning new methods and techniques
- Detail oriented

Essential Job Duties

Application Details

Special Instructions to Applicants

APPLICATION INSTRUCTIONS AND INFORMATION

  • Clearly document job duties performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the “Work Experience” section on the application. We must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that we can calculate full-time experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.

INCOMPLETE APPLICATIONS

  • If an Application is considered “Incomplete”, the application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.

RESUMES

  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening. **Please see the “Required Documents” section of the posting.
  • Resumes will not be accepted in place of a complete application; however, resumes may still be required as a component of complete application materials.

NOTES

  • The selection process for State Classified positions may include an exam(s), which often requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from humanresources@colostate.edu. In addition to your Inbox, remember to check in your Junk and Deleted folders for these important communications.
  • Pertinent updates to your application status can be obtained by logging into your application account at https://jobs.colostate.edu

DEPARTMENT CONTACT INFORMATION

  • Please check the “Help” link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions.
  • All other inquiries should be directed to the Colorado State University Human Resources Office at the main phone line: 970-491-MyHR (6947).

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires)

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.