Manager, Denver Operations & Engagement

Recruiter
Colorado State University
Location
Fort Collins, Colorado, United States
Posted
06 Nov 2016
End of advertisement period
04 Dec 2016
Ref
39339
Contract Type
Permanent
Hours
Full Time

Position Summary

The Manager, Denver Operations & Engagement is responsible for creating and managing meaningful alumni engagement experiences in the metro Denver area. This position is responsible for providing expert guidance and advice on best strategies to utilize events as alumni, member, and donor engagement opportunities in order to meet unit goals. He/she will build positive relationships with internal and external partners and create and manage meaningful volunteer opportunities for alumni that strengthen their relationship with CSU through involvement in events, programs, and related experiences. This position will serve as an Alumni Association lead on events. This position is also responsible for overseeing CSU Denver Center operations and the Ram Zone store.

This position requires the ability to lift 25 pounds and a valid driver’s license with reliable transportation or access to a driver. This individual will interact and build relationships with alumni, donors, volunteers, business partners, and Division and University colleagues. This position is based out of the Alumni Association office in the CSU Denver Center located in downtown Denver, Colorado. A $3,000 moving allowance may be negotiated at the time of hire. This position requires working non-standard hours, including early mornings, evenings, and weekends as well as frequent travel to Fort Collins. This is a 12-month, full time appointment and reports to the Director of Alumni Operations.

Required Job Qualifications

  • Bachelor’s degree in business, communications, hospitality, or related field
  • Two years full-time professional experience in project/office management and/or event management role
  • Experience in a customer service or relationship building role
  • Ability to lift 25 pounds
  • Ability to travel and work non-standard hours, including early mornings, evenings, and weekends with a valid driver’s license and reliable transportation or access to a driver.

Preferred Job Qualifications

  • Demonstrated ability to manage multiple projects, prioritize work to maximize productivity, and respond effectively to change
  • Experience supervising employees
  • Experience building constituent engagement through events and programs
  • Excellent attention to detail, accuracy, and quality in work produced
  • Experience working with budgets and financial processes
  • Strong interpersonal communication skills and an ability to manage demanding work situations
  • Demonstrated ability to work independently and as a member of a team and to thrive in a creative, fast-paced environment
  • Proficiency with Microsoft Office and strong information technology skills
  • Experience with constituent databases, such as Advance
  • Experience in alumni relations, non-profit associations, or higher education
  • Knowledge of Colorado State University and its Alumni Association

Diversity Statement

  • Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category

Alumni Engagement, Relationship Management, Program Management

Duty/Responsibility

  • Create and manage meaningful engagement opportunities for alumni to strengthen their relationship with CSU through participation in events, programs, and related experiences. Includes research, analysis, and recommendation to set strategy to meet unit goals.
  • Directs the Alumni Association scholarship program. This includes recruitment and selection of alumni volunteer screeners, liaison to Student Financial Services, oversight of applicant communication and scholarship payout, and stewardship of scholarship recipients. Serves as the single point of contact for all program elements.
  • Directs nominations and selection of Distinguished Alumni Awards, serves as liaison to colleges and units, and activates the strategy for stewardship and communication with awardees. Serves as the single point of contact for selection and with awardees.
  • Serves as a representative of the Alumni Association and University while working with individual alumni volunteers and volunteer committees. Provide guidance and expertise for volunteer-driven programs to maximize success and create a meaningful experience for alumni, volunteers, and participants.
  • Solicit Denver area businesses, organizations, and individuals for silent auction donations and event sponsorships, totaling more than $80,000. Includes maintaining ongoing relationships with donors and identifying new prospects.
  • Actively participate in growing membership, license plate sales, sponsorship, and revenue partnerships. All Alumni Association employees share a responsibility to meet and surpass Association revenue goals to support our $2.3 million budget.
  • Understand and apply knowledge of University Advancement alumni database in a variety of facets, including analysis of demographic data, program/event effectiveness, and return on engagement/investment. Monitor trends to increase alumni engagement and make recommendations to staff and senior leadership for enhancement or changes.
  • Design and build targeted lists for engagement activities using the alumni database, review lists for accuracy and alignment with engagement goals and manage information for use in communications.

Percentage Of Time

50%

Job Duty Category

Event/Program Development and Production

Duty/Responsibility

  • Develop, design, and produce all event planning details including but not limited to independently negotiating terms and contracts with vendors for services related to an event, invitation and guest list management, menus, audio visual and facility requirements, event set-up, design and décor, and executing contracts and agreements in accordance with University and State regulations.
  • Work collaboratively with alumni staff, vendors, volunteers, and CSU partners to assess requirements for each event or program experience and provide innovative solutions that will result in a successful project, this includes open and continuous communication to resolve issues and ultimately ensure guest satisfaction.
  • Responsible for risk management assessment in relation to each event to ensure safety and comfort of alumni volunteers and event/program guests.
  • Manage on-site event production, including directing team members and alumni volunteers involved in the production of each event or program.

Percentage Of Time

25%

Job Duty Category

Denver Center Operations, University Involvement

Duty/Responsibility

  • Oversee operations of the CSU Denver Center offices at 475 17th Street on behalf of the Division of University Advancement. Serve as liaison to property management, maintain and troubleshoot facility maintenance and technology, facilitate communication with building occupants, and UA/CSU leadership. Make recommendation on facility upgrades and expenditures.
  • Manage the meeting and event space in the CSU Denver Center.
  • Manage the exterior digital signage of the CSU Denver Center.
  • Independently recruit, hire, train, and manage a team of two or three non-student hourly/temporary employees.
  • Manage program budget and comply with university financial policies. Recommend avenues to increase revenue streams and how funds are directed and facilitate requests for additional funds when needed.
  • Serve as Alumni Association representative and liaison to university committees.
  • Exercise initiative, sound judgment, creativity and discretion in performing work assigned, anticipating and addressing concerns, responding to requests for information, and organizing and maintaining confidential files and records.
  • Contribute to the total effectiveness of the department, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member.

Percentage Of Time

15%

Job Duty Category

Ram Zone Retail Store

Duty/Responsibility

  • Oversee CSU’s Ram Zone retail store in the CSU Denver Center. Includes establishing revenue goals, developing marketing/outreach strategy to meet and exceed unit goals, coordinating merchandise selection and inventory with CSU Bookstore, and reconciling sales with CSU Bookstore.

Percentage Of Time

10%

Application Details

Special Instructions to Applicants

Prospective candidates should submit materials consisting of (1) a letter of interest responding to each of the qualifications; (2) resume; and (3) addresses and telephone numbers of three individuals, one of whom is/was an immediate supervisor, who has firsthand knowledge of applicant’s professional abilities. References will not be contacted without prior notification of candidates.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires)

Search Contact

jennifer.welding@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested

3

Maximum Requested

3