Client Services Librarian
The Client Services Librarian provides quality library and information services and ICT assistance through the Library InfoHelp service and digital client and social media services, providing appropriate levels of user assistance and referrals as needed. The incumbent participates in training clients in the skills required to use library information resources, services and technologies. The incumbent also provides opportunities to support library liaison services.
Academic and Student Life
The Division of Academic and Student Life is responsible for the overall strategy in relation to learning and teaching, academic quality, student services, careers and counselling, equity and library and information services at JCU. The Division plays a critical role in working with and across the Colleges and Divisions at JCU and also works in collaboration with the Office of the Senior Deputy-Vice Chancellor in driving and meeting the University’s objectives and Strategic Intent. The Division of Academic and Student Life oversees a large component of the student experience within James Cook University.
The Division includes the Learning, Teaching and Student Engagement Directorate, Library and Information Services Directorate, and the Student Services Directorate.
Library and Information Services Directorate
The Library and Information Services Directorate provides innovative, high quality, client-focused library services including research skills, digital literacy and use of technologies; information resources, scholarly and cultural collections; and learning facilities that contribute to and enhance the University’s learning, teaching, and research priorities. The Directorate has a library and information commons at the Townsville and Cairns campuses and delivers a wide range of online resources and services to all campus and study locations and to clients both on and off-campus.
James Cook University
Division of Academic and Student Life
Library and Information Services Directorate
1. Answer library services enquiries at the library InfoHelp desk; use of digital client and social media services such as LibAnswers, LibChat, Facebook in various areas including with the discovery and access to information resources and library services, use of online resources
and tools (e.g. LibGuides); provide advice on referencing and research skills, use of basic information technologies; and resolution issues associated with borrowing, CopyPrint, library spaces.
2. Assist in the preparation of training materials, and participate in training clients in information and digital literacy and other skills required to use library and information resources and services as well as information and communication technologies.
3. Provide basic backup and teaching support for library liaison services by assisting with the preparation of teaching resources including the checking and updating of generic and subject specific LibGuides under the direction of the Senior Liaison Librarian.
4. Undertake collaborative project work and assist in activities including promoting information and digital literacy, information resources and library services.
5. Contribute to the continuous improvement, operations and performance of the team and library client service point; oversee the opening and closing of the library building as required, and maintain statistics and records as required.
6. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
7. Demonstrate a commitment to the University values.
8. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.
There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found at:
Professional and Technical
There are generic responsibilities that apply to all James Cook University staff.
1. The Client Services Librarian is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
2. The Client Services Librarian is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
3. The Client Services Librarian is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.
• It is a requirement of this position to work rostered nights and weekends.
Selection and appointments will be assessed against selection criteria.
1. Degree qualification in a library or information related discipline without relevant experience; or an equivalent combination of relevant experience and/or education and/or training.
2. Knowledge to advise and assist clients to locate and use a range of print and electronic information resources and services and knowledge to assist clients with the use of information and communication technologies including the operation of standard personal computing hardware, software and mobile devices.
3. Demonstrated well developed written and oral communication skills, including interpersonal, client service and teamwork skills.
4. Ability to apply and adapt information, communication and learning technologies for the delivery of library and information services; and assist clients in the use of these technologies.
5. Demonstrated experience in help desk and/or information/reference consultations, preferably in an academic or research library.
6. Ability to deliver information literacy training and prepare learning and teaching resources.
1. Demonstrated understanding of pedagogical models and best practices in student learning experiences, transition, assessment, curriculum design and learning support in blended learning environments.