Business Analyst

Townsville, Queensland, Australia
$89,182 - $102,410
14 Oct 2016
End of advertisement period
30 Oct 2016
Contract Type
Fixed Term
Full Time

Position Overview

The Business Analyst works with University stakeholders throughout the project lifecycle to define the business problem and analyses and documents business and solution requirements and business processes.  The incumbent works with vendors, understanding new technology initiatives (where appropriate) and documenting configuration and functional specifications. 

The Business Analystprovides analysis of the current and future state to assess the impact and contribute to transition planning.  The incumbent documents test plans including detailed use cases and provide training and other change related activities.   The Business Analyst works with senior members of the project team.

Division of Services and Resources

The Division of Services and Resources comprises a number of Directorates and Offices whose activities foster and promote innovation and best practice in the delivery of its services and provide the frameworks and support to assist the Academy and Service Divisions achieve their goals and objectives.

The Division is responsible for overall strategy in relation to: planning, performance and budgeting framework; strategic procurement; financial and human resources; ICT services; business intelligence and statistical reporting; strategic commercial activities, including in relation to the Discovery Rise project and Retail outlets; quality enhancement and policy framework; capital infrastructure planning and maintenance and delivery of capital projects for ICT and the Estate; health and safety management and compliance; provision of campus services including cleaning, grounds maintenance, security and student accommodation.

The Division has a strong customer service ethic and continuous improvement culture. We are receptive to new ideas and ways in which we can enhance our delivery of services for the University. 

Human Resources Directorate

The Human Resources Directorate designs and delivers people management initiatives and practices which assist managers and staff to contribute effectively to the Strategic Intent of the University.  The Directorate will contribute to the development of an organisation that promotes and embraces diversity, innovation, flexibility and high performance. The Human Resources Directorate is responsible for all aspects of employment related matters including attracting high calibre employees, developing organisational and people capabilities that are aligned with University needs, and retaining talent. Functions include HR Services, Policy Development, Recruitment, Equity, Organisational Development and Learning, Industrial Relations, Remuneration and Superannuation services and management of the Human Resource Information System (including the provision of information/KPIs).

Organisational Charts

James Cook University

Division of Services and Resources

Human Resources Directorate

Principal Accountabilities

  1. Conductbusiness analysis across multiple scopes of work for delivery as either a project or a business as usual task. Responsible for ensuring documentation design and agreement with key stakeholders associated with designated scope of work or project, including overseeing all tasks associated with an entire project life cycle from initial identification of user requirements and matching to capabilities, testing and execution to final delivery of a working product. Monitor and maintain a project schedule of tasksassociated with requirements gathering, business process design, solution design and demonstrating a thorough understanding of business analysis methodology. Conduct business analysis including requirements gathering and business process design. Work closely with developers to createfunctional design specifications for the technical design, working with the Technical Lead resolve issues with technical specification and development and ensure technical design solutions satisfy business requirements. Develop required business case artefacts. Develop test plans that prove the efficacy of the solution with respect to the agreed design including test planning, identification of test scenarios, test cases, expected test results and provision of test exit criteria. Contribute to the mapping of data from existing systems to the new system specification of data conversion rules and testing data migration. Identify impacts, develop training needs analyses and prepare and deliver training materials as required to assist the Project or Change Manager to ensure appropriate implementation and change processes occur. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians. Demonstrate a commitment to the University values and Divisional attributes. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff.  Your specific level descriptor can be found at:

Professional and Technical

Level 8

Generic Accountabilities 

There are generic responsibilities that apply to all James Cook University staff. 

  1. The Business Analyst is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time. The Business Analystis required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance.  This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations.  Contribute to the continuous improvement of our WHS performance. The Business Analyst is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University‚Äôs Code of Conduct


Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Degree qualification or progress towards a postgraduate qualification in a business related area;and/or extensive knowledge and experience of a project lifecycle and business analysis techniques and processes or an equivalent combination of relevant experience and/or education and/or training. Demonstrated high level written and oral communication skills, including interpersonal and presentation skills and excellent documentation skills including experience in business process mapping using Microsoft Visio or similar software. Extensive experience in working with stakeholders to analyse and re-design business processes to achieve project objectives. Proven ability to prepare and deliver proposals covering the resolution of any project issues, including those relating to gap analysis or requests for change. Demonstrated excellent high level analytical and problem solving skills with a capacity for innovation in dealing with complex system-related issues and ability to re-design business processes to achieve objectives. Extensive experience in and knowledge of complex project environments and the formality associated with the use of project