Travel Systems Analyst, Comptroller's Office, AP & Payroll Services
Tracking Code 3926/J1216
The incumbent will monitor daily system feeds to ensure accurate expense postings from Concur to SAP. Document and correct failed Concur postings, engaging BU Works when necessary. They will also take the lead in researching all variances and reconcile the Travel Card clearing account and make correcting entries to balance the account as needed. The incumbent will oversee direct deposit for Travel and Business Expense reimbursements including troubleshooting failed postings and working with AP on Paymode reconciliation. Must be able to master use of ServiceNow, the Travel Services office case management system, in order to efficiently address and resolve customer inquiries. Create and manage support tickets in Concurs customer service portal. Will be responsible for active follow up and resolution. The incumbent will work closely with Travel Operations Lead on monthly dunning procedures. They will serve as a training resource/back up trainer and work with Travel Manager on updating and maintaining training materials.
Bachelor's Degree with 1-3 years of experience, preferably within higher education. Should be familiar with both SAP ERP and Concur Travel System. Must have exceptional verbal and written communication skills paired with the ability to break down complex tasks into simple step by step instructions.
Applicants must submit a cover letter to be considered.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.