Business Process Manager

Recruiter
Colorado State University
Location
Fort Collins, Colorado, United States
Posted
10 Oct 2016
End of advertisement period
07 Nov 2016
Ref
38237
Contract Type
Permanent
Hours
Full Time

Position Summary

The RamCard Business Process Manager serves as a liaison for the RamCard Office with department staff, customers & stakeholders, systems end-users, campus colleagues, university technology staff, consultants, and business partners in the analysis, design, configuration, testing, performance, and maintenance of all RamCard systems, hardware, interfaces, web sites, applications, and business processes to ensure optimal operational performance. This position reports to the Assistant Director in the RamCard Office and requires minimal travel using a University vehicle.

Required Job Qualifications

Bachelor’s degree with a minimum of four years progressively related professional experience with Business Process Analysis, Business Operations Management, or Financial Systems Analysis providing system support for a financial or student service program, or equivalent experience.

Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.

Preferred Job Qualifications

Demonstrated active commitment to diversity, inclusion, and social justice

Experience and demonstrated success with a campus one card program in a college or university setting

Working knowledge of ID card production using DataCard systems and equipment

Demonstrated experience with a campus declining balance account system and hardware

Demonstrated proficiency developing successful working and support relationships with staff and stakeholders — including students, faculty, staff, administrators, and external agencies/vendors/groups

Highly developed communication skills

Excellent administrative organizational skills

Demonstrated experience in service delivery

Demonstrated experience leading continuous improvement and strategic planning consistent with department priorities

Master’s degree in Business Administration or Management, Higher Education, Information Technology, or other related field

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category

Business Systems Analysis

Duty/Responsibility

  • Effectively apply analytical and project management skills to thoroughly interpret and understand RamCard business needs and translate them into application and operational requirements. Determine operational objectives and system improvements by studying business functions, gathering information, evaluating output requirements and formats, and designing modifications.
  • Identify opportunities for improving business processes through information system and/or non-system changes; prepare proposals to develop new systems and/or operational changes. Analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensure the system design fits RamCard business needs.
  • Design new business processes by analyzing requirements, constructing work-flow charts and diagrams, studying system capabilities, and writing specifications. Plan, organize, and conduct business process changes, improvement projects, and/or management reviews of RamCard systems. Conduct change impact analyses to assess the potential implication of changes. Document RamCard business rules, functions, and requirements.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and work flow analysis, and business analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decipher high-level information into details, summarize information to a general understanding, and distinguish user requirements from the underlying business need.

Percentage Of Time

30%

Job Duty Category

Business Support

Duty/Responsibility

  • Consult with functional unit management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of access for the campus one-card system.
  • Manage service support for staff and business partners utilizing RamCard systems software and hardware.
  • Serve as office liaison with vendors and business partners.
  • Work collaboratively with various stakeholder units across the university utilizing the RamCard for effective card and RamCash service delivery.
  • Manage hardware and software problem resolutions, scheduled maintenance updates, inventory tracking, and service agreements.
  • Facilitate RamCard Office assessments to identify and report on areas of continuous improvement and opportunities for development. Evaluate if overall operations are meeting the established standards in areas of customer service, safety, quality, efficiency, and employee training.
  • Oversee weekly AVS cash collections, providing quality control of the process and results.
  • Serve as the department technology liaison for hardware configuration, installation, and troubleshooting. Facilitate training for staff and stakeholders on department hardware and software. Serve as the department software application specialist. Oversee and ensure that routine maintenance of system hardware and software is conducted in a timely manner. Oversee and manage department and stakeholder hardware and software inventory. Serve as the department SharePoint Power User.
  • Provide customer service and operations support as needed. Proactively and effectively exchange information with customers, vendors, staff and members of the campus community appropriate methods. Promote and foster positive customer service and effectively address all concerns in a timely manner.
  • Prepare and provide management reports on a regular and ad hoc basis.

Percentage Of Time

25%

Job Duty Category

Communication and Training

Duty/Responsibility

  • Employ excellent verbal and written communication skills to effectively interact with a diverse group of stakeholders.
  • Provide technical assistance in training, mentoring and coaching professional and technical staff. Develop, document, and deliver training curriculum and conduct formal training sessions covering assigned systems.
  • Collect and analyze program data, evaluate program effectiveness via qualitative and quantitative measures from RamCard systems and stakeholders, evaluate and assess project successes and deficiencies. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Consolidate information into cohesive and understandable correspondence or other written form and for use in management decision-making.
  • Maintain system protocols by writing and updating procedures.
  • Track and fully document changes for functional and business specifications; write detailed, universally-understood procedures for permanent records and for use with end user support and training.

Percentage Of Time

25%

Job Duty Category

Project Management

Duty/Responsibility

  • Lead initiatives with departments, student groups, and vendors to evaluate, develop, and implement new software and hardware applications using the functionality of the identification cards and RamCash account. Oversee development, review, and initiation of new campus card technologies. Provide information and specifications to campus departments, individuals, and student groups on the current identification card architecture.
  • Collaborate with Technology Services developers and subject matter experts by tracking activity, resolving problems, publishing progress reports, and recommending actions. Participate in user acceptance testing and testing of new system functionality.
  • Manage assigned projects according to Housing and Dining Services guidelines and standards.
  • Successfully engage in multiple initiatives simultaneously.

Percentage Of Time

15%

Job Duty Category

Professional & Administrative Commitments

Duty/Responsibility

  • Maintain current knowledge of card technology, including hardware and software; make recommendations for the implementation of new or improved technologies.
  • Remain informed about policies, regulations and state and federal laws that affect the RamCard Office.
  • Follow and uphold all federal, state, university, and departmental policies and procedures.
  • Participate in department processes and projects.
  • Serve as requested on committees and/or as a representative of the RamCard Office.
  • Contribute to team effort by accomplishing related results as needed.
  • Maintain user confidence and protect operations by maintaining and promoting confidentiality as required.
  • Fulfill other duties as assigned.

Percentage Of Time

5%

Application Details

Special Instructions to Applicants

References will not be contacted without prior notification of candidates.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires) Search Contact Susan Gloeckner, susan.gloeckner@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested

3

Maximum Requested

3