Tracking Code 8509/J0316
Reporting directly to the Clinic Practice Manager, the Patient Coordinator in working as part of the a team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Provides support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answer the telephone, run reports, and overall support to the Group Practice Team with their patient care management.
Act as the primary point of contact for patients within the Group Practice. Responsibilities include but are not limited to: providing support to student providers by contacting patients and booking all patient appointments; assist student providers and patients with patient questions and concerns escalating unresolved issues to Practice Manager or Practice Leader; answering calls including voicemails and responding to patient emails. Run and maintain patient wait-list reports and review scheduling opportunities including emergencies and back-fill patients into student provider open slots, review phone call and utilization reports to aid in optimal use of chair time, update scheduled patient appointment status to indicate cancelled or no show appointment, send patient follow-up letters based on the established discontinuance protocols for patients who have become hard to contact, who have consecutive failed appointments and who have selected self discontinuance established by the Office of Clinical Affairs. Perform patient check-in duties including updating patient demographics, updating patient insurance information, verify patient eligibility, verify consent, verify signed treatment plan, accept payment and provide patient with receipt, and notify provider of patient's arrival.
1-3 years of experience and a high school diploma required. Associate's Degree preferred. Experience may be substituted by having had advanced specific education in a certificate based program from an accredited organization and experience in a similar type role.
Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice - preferred
Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events
Skills: Demonstrated ability to establish priorities, meet deadlines, and manage competing demands.
Ability to identify problems/issues, critically thinking through problems (gather and analyze information skillfully) and present potential solutions in a timely manner.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Job Location Boston, Massachusetts, United States
Position Type Full-Time/Regular