Help Desk Operators

Mawson Lakes, Australia
$37.72 per hour
08 Sep 2016
End of advertisement period
02 Dec 2016
Contract Type
Fixed Term

About the job

Opportunities exist for a number of Help Desk Operator positions to provide a casual pool of staff to be called on in peak times, or to cover staff absences.

Skills and Experience

Successful candidates will demonstrate a broad technical knowledge, solving problems at first contact where possible. Your listening skills and ability to extract and filter information will be a strength, along with your excellent customer services skills and ability to respond to matters in a professional and timely manner.

A University of Enterprise

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.

Benefits on offer

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.

We offer a competitive remuneration package and a family friendly approach to ensure you enjoy a healthy work/life balance.

Lodging your application

For a copy of the position description and to apply, please visit Working at UniSA. Applicants are required to upload a cover letter and resume. In your cover letter please provide an example of when you have needed to be proactive, and also an example of when you have solved a problem, and what the outcome was (100 words or less) and describe a situation where you have needed to deal with a difficult client and how you managed this (250 words or less). Please also provide details of your availability (week days and hours).

For further information, please contact Trish Wallace, Human Resources Consultant on (08) 8302 5217 or via email at

CLICK HERE to access a copy of the position description

Important Information:

In addition to your salary, the University will make employer superannuation contributions of up to 17% of salary on your behalf. The amount of superannuation you are entitled to will depend on the nature of your employment. This can be clarified during the recruitment process. You will also be entitled to annual leave loading. See more benefits of working for UniSA

Before you apply:

Preview the application form before you start your application. Ensure you have the following information for your online application:

  • the name and contact details of at least two confidential work-related referees
  • a cover letter detailing the reasons for your application and your suitability for the position
  • your curriculum vitae
  • your responses to ONLY the selection criteria listed in the online application form.
  • Tip – Write criteria in Word first to spell check and word count.

How to apply:

Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit FAQs . For further support contact Recruitment Central on +61 8 8302 1700 or email and you will receive a response within one working day.

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