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Senior Exams Officer

Employer
FLINDERS UNIVERSITY
Location
Adelaide, Australia
Salary
$89,773 - $95,718 p.a. + 17% superannuation
Closing date
16 Feb 2025
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Position Details

  • Continuing | Full-Time
  • Higher Education Officer Level 6 | $89,773 - $95,718 p.a. + 17% superannuation
  • Location: Bedford Park / Kaurna Country
  • View Position Description

About the Role

Join our expanding Student Administration Services team as a Senior Exams Officer!

This exciting role will oversee the coordination and administration of exams and assessments across the university, while also contributing to the strategic planning of Exams, Achievement, and Graduation.

In collaboration with a supportive team, you will be responsible for:

  • Planning and delivering high-quality exam services, including developing timetables, managing venues, invigilation, and handling alternative arrangements.
  • Responding to complex inquiries from students, staff, and external parties, offering expert advice on policies and procedures related to exams and graduations.
  • Reviewing and improving business processes, policies, and systems to enhance operational efficiency.

About You

With your well-developed solution-orientated approach to customer service, you will provide positive resolutions to complex and sensitive matters regarding exams to various stakeholders.  Your excellent organisational and problem-solving skills will allow you to prioritise tasks and feel at ease when working within a fast-paced and constantly changing environment. Furthermore, your strong oral communication and interpersonal skills will facilitate the development of positive relationships with both internal and external stakeholders.

As the Senior Exams Officer, you will also demonstrate:

  • Experience in managing the provision of support services in a large, diverse and dynamic environment.
  • Emerging leadership skills and confidence in decision-making.
  • Experience in the coordination of operational requirements for large scale events.

Student Administration Services

Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of the six colleges, along with the front-end student service hub (Flinders Connect) and university-wide administration services to provide support across the student lifecycle, from admissions through to graduations.

The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non-negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach.

The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun!

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

  • 17% Superannuation + salary packaging options
  • Flexible working arrangements
  • Wide range of professional development activities and services
  • We embrace diversity and promote equity and inclusion for all students and staff
  • Vibrant campus life and amenities including on campus health care servicesgym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Prescribed Conditions for Employment

  • A valid Nationally Coordinated Criminally History Check which is satisfactory to the University will also be required before the successful applicant can commence in this position.

How to Apply and Information

  • You are required to submit a Suitability Statement addressing the below four Key Position Capabilities of the position description.
    • Demonstrated experience in managing the provision of support services in a large, diverse and dynamic environment, and to provide advice and recommendation on strategic matters to senior management.
    • Well-developed computer literacy skills with ability to use Microsoft Office and related software. Experience in using student information systems and related software such as Exams Manager and Canvas (Desirable).
    • Well-developed communication skills, ability to interact professionally with students and staff at all levels, and experience analysing and preparing complex reports and submissions.
    • Well-developed organisational, planning and administrative skills, including excellent attention to detail and a proven record of managing competing priorities.
  • For more information regarding this position, please contact Shanelle Galea.
  • Please see here for our Reconciliation Action Plan.
  • Please see here for our Indigenous Workforce Strategy

Certification

Applications to be submitted before 10.00pm:

16 Feb 2025

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.

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