Location
Docklands Campus

Salary
£45,579 to £50,643 per annum inclusive of London Weighting

Post Type
Full Time

Post Type
Permanent

Closing Date
Tuesday 21 January 2025

Reference
2925-24-PS

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future.

Are you an experienced CRM professional with expertise in Microsoft Dynamics 365? Are you passionate about optimising systems to meet business needs and driving data quality? Are you seeking a challenging role in a vibrant, diverse environment that welcomes new ideas? If so, join the University of East London as our CRM Functional Consultant and help us enhance the student experience through cutting-edge technology.

About the Job

UEL’s CRM (Dynamics 365) delivers end-to-end communications and customer service across the student journey, from initial inquiry to alumni membership. As a CRM Functional Consultant, you will need to work confidently across multiple areas of our large CRM system, collaborating closely with various departments across the university to ensure you provide best practices and support for the entire student lifecycle.

About You

As a CRM Functional Consultant, you will play a critical role in managing the functional aspects of UEL’s Microsoft Dynamics CRM platform. This includes system customisation, process optimisation, and seamless integration with other university systems to support the entire student lifecycle—from initial inquiry to alumni engagement. You’ll work closely with stakeholders to gather requirements and translate them into effective CRM solutions. You'll also provide expert guidance on data quality, implement process improvements, and deliver training to ensure best practices across the university. As a trusted advisor, you’ll collaborate with technical teams, mentor junior staff, and represent CRM in senior stakeholder meetings, ensuring the platform continues to meet the evolving needs of the university.

To succeed in this role, you’ll need substantial experience managing technical and data aspects of Microsoft Dynamics 365 CRM, Advanced certifications in Dynamics 365 with expertise in system configuration, customisation, and integration. A strong knowledge of Microsoft Power Platform, including Power Automate and Power BI, and proven ability to translate business needs into actionable CRM solutions.

Benefits Package

You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

Further Details

Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail hrhub@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.