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IT Senior Specialist

Employer
KHALIFA UNIVERSITY
Location
Abu Dhabi, United Arab Emirates
Closing date
31 Jan 2025
View more categoriesView less categories
Job Type
Professional Services, IT Services
Contract Type
Permanent
Hours
Full Time

Description

IT Senior specialist - ZMU

Job Purpose:

The IT Senior Specialist is responsible for providing advanced technical support to end-users and ensuring the smooth operation of the organization's IT infrastructure. This role involves troubleshooting complex issues, and actively contributing to the improvement of IT processes and systems.

Key Roles & Responsibilities

Operational Responsibilities:

  • Provide advanced technical support to end-users, addressing hardware, software, and network issues.
  • Diagnose and resolve complex IT problems, escalating issues when necessary.
  • Ensure timely resolution of support tickets within established service level agreements (SLAs).
  • Manage and prioritize IT support incidents and service requests.
  • Implement preventive measures to reduce the occurrence of recurring issues.
  • Participate in root cause analysis and contribute to problem resolution.
  • Administer and maintain user accounts, permissions, and access rights.
  • Oversee the installation, configuration, and maintenance of hardware and software systems.
  • Ensure the security and integrity of IT systems and data.
  • Work on Configuration and Management of Active Directory Servers -  Users, Computers and Privileges;
  • Work on Configuration and Management of Virtual Server Environments;
  • Work on Configuration and Management of local Domain Servers;
  • Manage Server Platforms;
  • Manage backup of Infrastructure Servers;
  • Configure and Manage UCS -  IP Telephony, WebEx Servers and IVR systems;
  • Supervise Installation of Desktop OS and applications, Server based Applications;
  • Manage Desktop Imaging using appropriate tools;
  • Manage Desktop Security and Antivirus via Centralized Tools;
  • Install and configure Servers and other Datacenter Infrastructure components;
  • Monitor upkeep and maintenance of  Computing Labs;
  • Monitor HelpDesk and ensure SLA compliance;
  • Maintain documentation related to Support Activities Carried out;
  • Adhere to the University's information security and confidentiality policies and procedures, and report breaches or other security risks accordingly
  • Coordinate with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed
  • Demonstrate a strong commitment and practice to maintaining a safe and healthy work environment
  • Perform any other tasks assigned by the Line Manager

Qualifications

Qualifications & Experience:

Required Qualifications:

  • A Bachelor of Science in Information Technology or equivalent

Required Soft Skills:

  • Adaptability, proactivity, willingness to take on additional responsibilities; skilled in relationship building and teamwork.

Required Experience:

  • Expats: A minimum 7 years of relevant experience.
  • UAE Nationals: A minimum of 4 years of relevant experience

Should you require further assistance or if you face any issue with the online application, please feel to contact the Recruitment Team (recruitmentteam@ku.ac.ae).

Closing Date: 31 January 2025

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