IT Senior Specialist
- Employer
- KHALIFA UNIVERSITY
- Location
- Abu Dhabi, United Arab Emirates
- Closing date
- 31 Jan 2025
View more categoriesView less categories
- Job Type
- Professional Services, IT Services
- Contract Type
- Permanent
- Hours
- Full Time
Description
IT Senior specialist - ZMU
Job Purpose:
The IT Senior Specialist is responsible for providing advanced technical support to end-users and ensuring the smooth operation of the organization's IT infrastructure. This role involves troubleshooting complex issues, and actively contributing to the improvement of IT processes and systems.
Key Roles & Responsibilities
Operational Responsibilities:
- Provide advanced technical support to end-users, addressing hardware, software, and network issues.
- Diagnose and resolve complex IT problems, escalating issues when necessary.
- Ensure timely resolution of support tickets within established service level agreements (SLAs).
- Manage and prioritize IT support incidents and service requests.
- Implement preventive measures to reduce the occurrence of recurring issues.
- Participate in root cause analysis and contribute to problem resolution.
- Administer and maintain user accounts, permissions, and access rights.
- Oversee the installation, configuration, and maintenance of hardware and software systems.
- Ensure the security and integrity of IT systems and data.
- Work on Configuration and Management of Active Directory Servers - Users, Computers and Privileges;
- Work on Configuration and Management of Virtual Server Environments;
- Work on Configuration and Management of local Domain Servers;
- Manage Server Platforms;
- Manage backup of Infrastructure Servers;
- Configure and Manage UCS - IP Telephony, WebEx Servers and IVR systems;
- Supervise Installation of Desktop OS and applications, Server based Applications;
- Manage Desktop Imaging using appropriate tools;
- Manage Desktop Security and Antivirus via Centralized Tools;
- Install and configure Servers and other Datacenter Infrastructure components;
- Monitor upkeep and maintenance of Computing Labs;
- Monitor HelpDesk and ensure SLA compliance;
- Maintain documentation related to Support Activities Carried out;
- Adhere to the University's information security and confidentiality policies and procedures, and report breaches or other security risks accordingly
- Coordinate with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed
- Demonstrate a strong commitment and practice to maintaining a safe and healthy work environment
- Perform any other tasks assigned by the Line Manager
Qualifications
Qualifications & Experience:
Required Qualifications:
- A Bachelor of Science in Information Technology or equivalent
Required Soft Skills:
- Adaptability, proactivity, willingness to take on additional responsibilities; skilled in relationship building and teamwork.
Required Experience:
- Expats: A minimum 7 years of relevant experience.
- UAE Nationals: A minimum of 4 years of relevant experience
Should you require further assistance or if you face any issue with the online application, please feel to contact the Recruitment Team (recruitmentteam@ku.ac.ae).
Closing Date: 31 January 2025
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