Senior Student Records Officer
- Employer
- KINGS COLLEGE LONDON
- Location
- London (Greater) (GB)
- Closing date
- 15 Dec 2024
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- Job Type
- Professional Services, Administrative, Student Services
Job Details
About Us
The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
Student Administration Services, undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records and Graduation. We work to ensure all students who study at King's receive a world-class student experience by aligning support for students through their educational journey at King's with the academic cycle of events throughout the year.
We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.
About The Role
We are recruiting a proactive Senior Student Records Officer to deliver professional and efficient administrative support as part of a comprehensive, professional and student-centred service. Successful candidates will be well-organised, good communicators, have administration experience and possess excellent IT skills.
This is an exciting opportunity for candidates looking to manage and improve systems and processes that support the student administrative lifecycle, and who wish to utilise their skills and expertise in student administration.
We are looking for an individual who shares our aspirations and our values, who is comfortable working operationally, who understands how to deliver support and services to students and other end-users, and who is equipped to work in a high volume, complex and fast-paced environment.
We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.
Key Responsibilities
- Ensure that full, accurate and accessible records are kept in the University's student record system (SITS), working with students, faculties and other departments as necessary to resolve data issues through record interrogation and fact-finding
- Work closely with professional services and academic staff, offering guidance on the university’s processes, procedures and the regulations, and training colleagues in their use as needed
- Contribute and deliver key Student administrative processes across the academic year, including Changes of Registration, Enrolment, Re-enrolment and Module Registration ensuring the provision of a high-quality service to staff and students.
- Act as a champion for procedure and policy relating to the Student record, ensuring accuracy and consistency, while adhering to General Data Protection Regulation (GDPR) rules on confidentiality of personal information
- Act as a consistently professional and solution-focussed ambassador for Student Administrative Services as a whole. Contributing proactively to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency.
- Develop an expert knowledge of SITS and other systems required to perform the role
This is a full time post (35 Hours per week), and you will be offered a 3 year fixed term contract.
About You
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in administration, or records management. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
- Excellent attention to detail and an eye for accuracy
- Excellent IT Skills, including with the Microsoft Office Suite
- Excellent administrative skills, including the ability to organise, and plan ahead effectively.
- Good oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts
- Ability to work collaboratively
- Flexible and comfortable with adapting to change.
Desirable criteria
- Experience of working with SITS or equivalent student records database
- Experience of working in Higher Education administration
- Understanding of the General Data Protection Regulation (GDPR)
Full details of the role and the skills and experience required can be found in the attached job description which is provided on the next page.
Further Information
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.
Company
King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.
King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.
King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.
King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.
King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.
- Mini-site
- KINGS COLLEGE LONDON
- Telephone
- +(44)02078365454
- Location
-
STRAND
LONDON
WC2R 2LS
GB
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