Department: Student Services Office
Vacancy ID: 032081
Closing Date: 01-Dec-2024

Maynooth University is committed to a strategy in which the primary University goals of excellent research and scholarship and outstanding education are interlinked and equally valued.

Maynooth University established the Student Helpdesk as part of its commitment to provision of services to students. The helpdesk is intended as a central contact point for student queries, with the aim that the helpdesk will respond to routine queries and refer other queries to the appropriate unit within the university. The Helpdesk team works with other units in the University to expand the range of queries that can be handled directly and on an end-to-end basis. The Helpdesk operates using digital channels alongside multiple on-campus helpdesks. In addition to the student-facing service, the Helpdesk is also responsible for and involved with many student focused initiatives.

We are seeking an Executive Assistant to join the team on the Student Helpdesk on a temporary basis. The Student Helpdesk is a centralised contact point for students to direct their queries to. Collaborating with offices and departments across the whole institution the Student Helpdesk Team manage and respond to these queries. The successful candidate will also support the team and contribute to the planning and delivery of initiatives and projects as they arise.  The Executive Assistant will manage student queries via telephone, email, live chat, and in person, while executing the day-to-day administrative functions of the Student Helpdesk. They will report to the Team Leader.

Candidates should be passionate about working in a student facing role in a dynamic setting. The Executive Assistant must demonstrate confidentiality and discretion in all interactions with students and have experience of completing concurrent tasks, with an excellent attention to detail and accuracy in their output. As the Student Helpdesk Team operates within Student Services, within the newly developed Office for Students & Learning, candidates should understand and have empathy with the mission, ethos, and overall approach of Student Services.

Applicants should note that it may not be possible to take significant amounts of annual leave at certain critical periods for this post.

Salary:

Executive Assistant (2024): €30,713 – €46,950 p.a. (13 points)

Appointments will be made in accordance with public sector pay provisions.

Closing Date:

23:30hrs (local Irish time) on Sunday, 01st December 2024.

Please note all applications must be made via our Online Recruitment Portal at the following link:

https://www.maynoothuniversity.ie/human-resources/vacancies

Applications must be submitted by the closing date and time specified above. Any applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system.

Late applications will not be accepted.

Maynooth University is an equal opportunities employer

The position is subject to the Statutes of the University