Position Details 

• Fixed Term until January 2026 | Full-Time
• Higher Education Officer Level 4 | $72,366 - $78,049 p.a. + 17% Super
• Location: Bedford Park / Kaurna Country
• View Position Description

About the Role 

Students are at the heart of Flinders – we’re focused on supporting their exceptional learning experience and equipping them with the skills to succeed as enterprising graduates. Flinders University now invites you to join our vibrant and highly-skilled Student Administration Services team to provide quality administration support for a range of student, teaching and learning activities in the College.

You will be a well-organised administrator who will actively contribute to a quality client service culture, striving to consistently produce high standards of service to students and staff. Complemented by your excellent customer service, you will address and resolve routine internal and external queries from students, academics, and the public in accordance with university policies and procedures.

More specifically, in this role you will also:

• Manage day-to-day College administration by administering student data in university systems.
• Assist Topic Coordinators with the preparation and administration of topics and course development activities in the College as required.
• Assist with the ongoing review of business processes and systems for enhanced innovative business practices and an improved student experience across a range of student administration activities. 

About You 

You will an excellent verbal and written communicator, with well-developed interpersonal and customer service skills to easily collaborate and develop strong collegial relationships with students, staff and stakeholders. As a motivated self-starter, you will successfully work independently and collaboratively to deliver operational services in a fast-paced, high volume matrix team environment. You will harness your sound initiative and organisational skills to effectively manage and prioritise your workload while consistently achieving quality outcomes.

Your knowledge of contemporary administrative systems, software, and practices will give you the ability to interpret and apply a range of relevant policies and procedures within a complex organization. To be successful in this role, you will confidently operate a suite of contemporary IT programs and have completed a degree or equivalent combination of relevant experience and/or education/training.

Student Administration Services

Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of the six colleges, along with the front-end student service hub (Flinders Connect) and university-wide administration services to provide support across the student lifecycle, from admissions through to graduations.

The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non-negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach.

The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun!

Life at Flinders 

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world. 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders? 

• 17% Superannuation + salary packaging options 
• Flexible working arrangements 
• Wide range of professional development activities and services 
• We embrace diversity and promote equity and inclusion for all students and staff 
• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia). 

Our Commitment to Reconciliation and Indigenous Employment 

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies. 

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position. 

How to Apply and Information

• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.
• For more information regarding this position, please contact Jacqui Troath.
• Please see here for our Reconciliation Action Plan  
• Please see here for our Indigenous Workforce Strategy  

Certification

Applications to be submitted before 10:00 pm:

17 Nov 2024

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.