Location
Docklands Campus

Salary
From £29,798 per annum inclusive of London Weighting

Post Type
Full Time

Post Type
Permanent

Closing Date
Wednesday 02 October 2024

Interview Date
Friday 11 October 2024

Reference
037S2024

School/Service: Student Services 

Grade and Salary range: Grade C

Location: Docklands Campus - fully onsite 

Reporting to: Residential Life Coordinator - Customer Service and Administration 

Contract type: Permanent, Full time

Build your career, follow your passion, be inspired by our environment of success #BeTheChange 

THE UNIVERSITY OF EAST LONDON

If you are seeking a career that combines innovative education with a passion for crafting positive change, look no further than the University of East London. Founded in 1898 to meet the skills needs of the 2nd industrial revolution, we’re now in Year 5 of our ground-breaking 10-year Vision 2028 strategic plan, orchestrated by our Vice-Chancellor and President, Professor Amanda Broderick.

Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a sustainable, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us shape the future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for generating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

If you're ready to join a team that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We are excited to welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.

Residential Life

We are Residential Life; we oversee and manage the Halls of Residence at the University of East London. We manage 1169 bedrooms for students, casual lettings and summer conferencing guests ensuring all residents have an enjoyable stay with us. We are the first point of contact for all residents and prospective residents. Residential Life comprises of several areas including Estates and summer conferencing operations, customer service, welfare, and events. 

Job Purpose 

Are you passionate about delivering excellent customer service? Come join the Residential Life team at the University of East London as our Customer Service Assistant. You will act as the first point of contact for all visitors and provide a high standard of customer care to all students living in UEL Halls of Residence, prospective residents, UEL colleagues and all other visitors to the Residential Life office. 

The postholder will work on delivering an excellent, effective and customer focused experience for our 1169 student residents in the Halls of Residence, which requires administrative skills and attention to detail. Working alongside colleagues within the team and the wider University, the postholder must ensure a high level of service is provided.

Educated to a degree level or equivalent, you will have experience in a customer-facing role. You should have strong customer service, communication, IT and administrative skills. You are expected to be flexible to respond to the needs of the Residential Life team and stakeholders depending on changing client requirements and the priorities of the team and are required to work regular weekends.

Benefits Package

Here are UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 28 days holiday (inc 3 days over Christmas) plus bank holidays. We have a shared success bonus of £5,000 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on; Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are passionate about our environment and commit to success, we want you to apply today!

Further Details
Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail hrhub@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.