The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.  

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.  

The role

We are looking for an enthusiastic and highly motivated person to join Library and Learning Services (LLS) at the University of Surrey as our Library Experience Lead.  The position offers an exciting opportunity to ensure we continue to deliver a first-class, inclusive, welcoming, and accessible Library service and study environment for all our library users. 

The post holder will have the opportunity of providing operational management of frontline services that enhances the experience of all library users and supports our Education and Research strategies. The post holder will be responsible for line managing the Library and Learning Advisor team, overseeing the enquiry management system and maintaining the daily smooth running of our vibrant library building, ensuring that our first-class learning environment is maintained, whilst guaranteeing we are responsive to the changing expectations of our users.

About you

You will be a positive person, be able to use your initiative and problem solve to support the day-to-day operations of the service. You will be an effective communicator, ideally with management experience and be able to work flexibly and collaboratively with various stakeholders in the Surrey community to provide the highest level of support to enhance the student experience. You will also be able to demonstrate a clear commitment to diversity and inclusion.

You will be required to participate in frontline services as required, and contribute as part of your core hours in the oversight of support and building access outside standard daytime hours.

How to apply

Please ensure that you attach your CV and covering letter when submitting your online application form. In no more than 1000 words, please outline how you meet the essential criteria set out in the Person Specification for this role in your cover letter. 

For an informal discussion, please contact Catherine Batson, Associate Director (Student Experience), c.batson@surrey.ac.uk.

Further details:    Job Description    

For more information and to apply online, please download the further details and click on the 'apply online' button above.

In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

Click here to find out more about the benefits we offer to support you.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.