Start Date: 2^nd September 2024
End Date: 31^st July 2025
Location: Jubilee Sports Campus
Hours: Ad-hoc weekly hours (please note, we cannot offer a Certificate of Sponsorship for this assignment)

Job Purpose:

The post holder is responsible for delivering a high-quality climbing programme at the Jubilee sports centre, ensuring customer experience is a priority.

To assist the Supervisor with planning, implementing, and reviewing new initiatives to increase participation, getting more of our students participating in an active lifestyle.

Key Accountabilities/Responsibilities:

• To deliver a varied programme of courses/ classes and initiatives at the Jubilee sports centre.
• To ensure these are in line with accredited standards, codes of practice and legislative requirements.
• Assist the activities coordinator in reviewing the climbing offering to ensure it is meeting customers’ expectations and needs
• Signpost and advise customers on additional related services within the department. 
• Deliver inductions and safety briefings to new customers.
• Work collegially with other staff within the service to ensure that Sport is delivering on its customer’s needs
• To maintain the safety of all users, carrying out regular equipment checks and responding to accidents and emergencies if required.
• To carry out any routine administrative and marketing tasks required to fulfil responsibilities including use of relevant IT systems.   
• To act as a key holder, working independently to ensure site safety for specific facilities as and when required
• To support the vison of sport through meeting objectives and KPI’s set by the Activities coordinator/Activities and Programming Lead.  Constantly being an ambassador for active and fitness lifestyles at the University of Southampton and listening to and escalating customer to improve quality standards.

Essential Skills:

• Experience of climbing and bouldering
• DBS check will be required, the cost of this will be covered by the University
• Able to effectively organise allocated work activities and assist in the effective organisation of standard and non-standard tasks and events 
• Ability to work to deadlines  
• Ability to maintain clear and accurate records 
• Able to solve a range of problems by responding to varying circumstances 
• Able to understand and resolve initial complaints and issues using standard procedures and understanding when a situation needs to be referred.  
• Able to contribute to team efficiency through sharing information and constructively supporting others
• Able to seek and clarify detail. Able to explain procedures and provide assistance where necessary 
• Proven written and verbal communication skills 
• Enthusiastic, positive outlook and able to respond effectively in a pressurised environment to colleagues and customers 

Desirable Skills:

• Financial administration/budget monitoring experience.
• Routing experience
• Experience of organising sports events and programmes
• Experience of dealing with difficult situations 
• Successful supervisory experience.
• Experience of working without supervision 
• Able to apply a comprehensive understanding of relevant University systems and procedures. 
• Previous experience using a customer relation management system