Sport

Location: Jubilee Sports Campus
Salary: £12.63 per hour
Closing Date: Thursday 25 July 2024
Interview Date: To be confirmed
Reference: U2803624MT

Start Date: ASAP after successful interview.
End Date: 01/08/2026 
Location: Jubilee Sports Centre at Highfield Campus
Working Hours: Varied, Mostly weekend and absence cover

Job Purpose: The post holder is responsible for contributing to the operational running of the sports facilities, by providing a high standard of customer service provision. To assist the users of the sports facilities to gain full benefit and enjoyment from their visit, ensuring participants’ safety is maintained.

Key Accountabilities / primary responsibilities

1. To ensure customers can access the sports facilities safely for example conducting building checks, equipment checks and checking that they follow the displayed regulations regarding prevention of accidents and emergencies.
   • 40 %
2. To maintain the cleanliness of all areas of the facilities particularly gym equipment and including spillages and breakages.
   • 25 %
3. To champion our customer excellence model, providing the greatest quality of service.
   • 20 %
4. To support the vison of sport through meeting objectives and KPI’s set by the Fitness Supervisor/Operations Lead. Constantly being an ambassador for active and fitness lifestyles at the University of Southampton and listening to and escalating customer to improve quality standards.
   • 5%
5. To comply with University policies, regulations and working practices.
   • 5 %
6. Any other duties that fall within the scope of the post as allocated by the Fitness Supervisor and Operations Team Lead.
   • 5 %

Essential Skills:

Qualifications, knowledge and experience

• Skill level equivalent to achievement of NVQ2, GCSE or City and Guilds.
• Level 2 Gym Instructor qualification
• Member of the Register of Exercise Professionals Level 2 or equivalent 
• Experience of delivering fitness programmes
• First Aid Qualification 
• Competent in the use of Microsoft Office packages 

Planning and Organising

• Able to carry out allocated prescribed tasks to the standard required, working to deadlines when necessary.

Problem solving and initiative.

• Able to solve basic problems by following established practices and procedures

Management and Teamwork

• Able to actively participate as part of a team
• Able to maintain a positive outlook and show flexibility to new ideas and approaches, consistently achieving service standards.

Communicating and Influencing

• Able to provide and obtain basic information and assistance.

Other skills and behaviours:

• Able to apply a basic knowledge of the Department’s practices and procedures.
• Display an awareness of customer needs.

Special requirements:

• Willingness to learn and develop knowledge

Desirable Skills:

Qualifications, knowledge and experience:

• Relevant Fitness Qualification / NVQ Level 3 or equivalent 
• Experience of organising sports events and programmes 
• Indoor Cycling Qualification

Communicating and Influencing

• Experience of interacting with customers

Other skills and behaviours:

• Able to understand cultural diversity. 
• Ability to speak a second language.

The flexibility to work a shift pattern which includes evening, weekends, Bank Holidays and University closures and to cover absence. 

• The flexibility to work at multiple sites where sports facilities are located.  
• Undertake such tasks as are reasonably requested by the Student Services Management 
• Work within the bounds of the University’s Confidentiality Policy  
• Enhanced DBS Disclosure may be required at a later stage.

Please note that unfortunately we can not accept Certificate of Sponsorship (COS) for Casual Work at the University of Southampton