School/Department: Student Experience
Based at: Shrivenham, Oxfordshire - Cranfield Defence and Security
Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type: Permanent
Salary: Full time starting salary is normally in the range of £23,314 to £25,776 per annum with potential progression up to £29,370 per annum
Apply by: 02/08/2024

Role Description

We are seeking a motivated and enthusiastic individual to help Cranfield University staff and postgraduate students discover and access the library resources and services they need for their research and studies at our Barrington Library located at the Defence Academy of the United Kingdom campus in Shrivenham.

About the Role

This interesting role covers a variety of important back-office functions. You will assist in a range of tasks associated with library acquisitions, document delivery and theses to ensure that content is fully discoverable and accessible via our library catalogue and other library systems. Following security clearance checks and training, you will also help ensure that our processes meet government requirements for storing and handling confidential documents.

You will also have an important customer-facing role, staffing our Library Welcome Desk and responding to enquiries in person and online via email or webchat.

About You

You should have a good general standard of education (to ‘A’ level or equivalent standard) and have experience in an appropriate library or service environment preferably within the higher education sector. You will be an organised individual with a flexible attitude. Your meticulous nature ensures accuracy in all tasks, particularly in data entry, where precision is key to delivering exceptional customer experience. Previous experience using SirsiDyni x Symphony, Talis Aspire, Koha, or similar products would be an advantage but are not essential as full training will be provided. You will also be able to demonstrate excellent customer service skills and the ability to communicate effectively with our diverse team members and customers across the University.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Library Services at the heart of Cranfield University with operations at four different sites and additional services ranging from open research support to study skills.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply

For an informal discussion about this opportunity, please contact Lauren Vizor, Customer Experience Assistant Manager, on (T): +44(0)1234 383060 or (E): l.vizor@cranfield.ac.uk.

Apply online now. Please do not hesitate to contact us for further details on E: hrrecruitment@cranfield.ac.uk. Please quote reference number 4879.

Closing date for receipt of applications: 02 August 2024