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Online Senior Programmes Officer

London (Greater) (GB)
£37,332 - £42,099 Inclusive of London Weighting Allowance.
Closing date
8 Jul 2024

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Academic Discipline
Arts & Humanities
Job Type
Professional Services
Contract Type
Full Time

Job Details

About Us

Welcome to the School of Global Affairs and the School of Politics and Economics, where our vision aligns with King's College London's ambitious goal of changing the world for the better.

Our dedicated Programmes teams are committed to creating social and economic value for both business and society. We offer fully online Master’s programmes (see providing students with the flexibility to study from anywhere in the world.

Join us in our mission to shape the future of education and empower students globally through innovative online learning experiences.

About the Role

We're seeking an experienced, enthusiastic Online Senior Programmes Officer (SPO) who is passionate about supporting online learning and programmes. In this role, you'll play a pivotal role in facilitating the seamless launch and coordination of our inaugural online programmes within the Faculty of Social Science & Public Policy, contributing to their successful initiation and continuous advancement.

Your primary responsibility will be to provide day-to-day administrative support for our online programmes, collaborating closely with academic and student support teams to guarantee a holistic student experience. Your commitment to educational excellence will shine through as you navigate digital learning systems and champion online learning methodologies.

As a crucial member of our team, you'll offer vital support to both students and academics, serving as a central point of contact for queries and issues related to our online modules hosted on the Moodle virtual learning environment. Your role will involve managing module content, organising webinars, resolving technical issues, and fostering effective communication among students, faculty, and stakeholders.

In addition to your administrative duties, you'll take the lead on various activities including assessment management, content publication, and maintaining accurate student records. Your contribution to assessment boards and your role in ensuring adherence to schedules and plans will be invaluable.

Joining our Education teams in the School of Global Affairs and the School of Politics & Economics, you will have the opportunity to engage in technology-enhanced learning projects aligned with our educational strategies and King's Vision 2029. You will also play a key role in planning and coordinating activities, allowing you to expand your expertise in regulations and process improvement while contributing to professional networks dedicated to promoting best practices.

If you're someone who thrives in a fast-paced environment, is committed to delivering high-quality services, and is passionate about advancing online education, we encourage you to apply. Join us in shaping the future of digital learning at King’s!

This is a full-time time post (35 hours per week), and you will be offered an indefinite contract. The postholder is expected to allocate their time equally between each School, dedicating 2.5 days to each School per week.

King’s College London operates a hybrid working policy and you will be required to spend a minimum of two working days per week on campus, one day in each School.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Demonstrable programme administration experience, preferably gained within a Higher Education context.

2.      Excellent written and verbal communication abilities, enabling independent drafting of documents, virtual learning content, and correspondence tailored to diverse audiences.

3.      Proficient in numerical analysis, with a keen eye for detail and accuracy when handling complex data, employing a data-driven decision-making approach.

4.      Experience in the use of student records systems and virtual learning environments, including proficiency in managing online assessments.

5.      Proven experience in stakeholder management, with the ability to interact confidently and professionally with a wide range of stakeholders across two separate areas.

6.      Strong time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, particularly across Schools, with a willingness to seek and utilise support as needed.

7.      Customer service experience, coupled with the ability to address complaints and service issues efficiently and professionally.

8.      Experience of collaborating effectively within a diverse team, demonstrating a proactive approach, and possessing the capability to work autonomously, along with a dedication to fostering equality and diversity in the workplace.

Desirable criteria 

1.      Knowledgeable about e-learning technologies within an educational context, and up to date with current trends in digital education.

Full details of the role and the skills and experience required, can be found in the attached job description which provided on the next page.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.

This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.

Apply now


King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit:

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at

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