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System Analyst

Gold Coast / Lismore / Coffs Harbour, Australia / Hybrid
Remuneration package up to $113,313 pa, including 17% super
Closing date
20 Jun 2024

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Job Type
Professional Services, IT Services
Contract Type
Fixed Term
Full Time

Job Details

  • Full-time, Fixed-term (12 month) position
  • Located at Gold Coast, Lismore or Coffs Harbour. Hybrid options may be available.
  • Remuneration package up to $113,313 pa, including 17% super

About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

Southern Cross University is seeking a highly professional and motivated Systems Analyst to join our supportive Technology Services team. Focus on teaching and learning technologies critical to enhancing the student experience and collaborate with university stakeholders to drive innovation in educational tools and platforms.

The System Analyst has a specific focus on the Blackboard LMS system, which is critical for the University’s teaching and learning activities. The role will provide an opportunity to become an expert in this widely used platform.

Your core responsibilities will include:

  • Provide expertise in software management, analysis and design to support, maintain, improve and upgrade University critical systems.
  • Provide input into the preparation of business cases and solutions proposals and define processes to enable efficiencies in consultation with the relevant Technology Services Manager.
  • Building and maintaining effective working relationships with internal clients and suppliers, representing the team at internal and external meetings with customers and stakeholders.
  • Liaise with colleagues to understand requirements, performance expectations and associated University business roadmaps, discuss and explore possible system-based solutions and configuration.

About you

You are a highly professional and motivated IT professional with the capacity to grow your technical skills and be at the forefront of technology advancements. You are passionate and committed to ensuring robust systems through professional implementation and software management principles. In addition, you will possess:

  • A tertiary qualification plus at least three years’ relevant experience in an IT applications delivery and support environment, or equivalent combination of training and experience.
  • Expertise in the administration of software that promotes student experience and drives student outcomes is highly desired. Collaborate with staff to enhance the student learning experience through developing and maintaining integrations and tools, ensuring system reliability and meeting the needs of students and educators.
  • Expertise in application management (LMS integrations, plugins, LTI’s and API’s) and an understanding of how each software piece fits within a corporate or University software architecture.
  • Proven ability to diagnose and troubleshoot system issues, collaborate with teams to develop solutions, and manage user acceptance testing.
  • Knowledge of emerging technologies and the proven ability to make recommendations to maximise efficiencies.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

  • Full-time, fixed-term (12 months)
  • Located at either Coffs Harbour, Gold Coast or Lismore. Hybrid work is available or full-time remote may be considered for the right candidate. Generous relocation support available.
  • HEW Level 6. The base salary ranges from $88,301 - $96,849 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $113,313.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting  

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information

Additional information is available in the position description or by contacting:

Name: Mr Michael Assim, Manager Teaching and Learning Technologies

Phone: 02 66203751


Closing Date: 11:30 pm AEST, 20 June 2024

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who openly identify as LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.


Company info
Lismore Campus
1 Military Road
East Lismore
New South Wales
NSW 2480

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