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Director, Technical Support Services

Darlington, Australia
Closing date
13 Jun 2024

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Job Details

  • Exciting opportunity to lead and manage the Lab Technical Services business unit, ensuring efficient, effective, and safe delivery of technical services for research and teaching
  • Located in Darlington
  • 5 year, fixed term position with an attractive remuneration package

About the opportunity

Within the portfolio of Vice President (Operations), Central Operations Services (COS) is responsible for the ongoing use of our infrastructure, through a focus on the strategic whole-of-life asset management, protective services, safety, as well as enhanced delivery of essential operational services which delivers to our sustainability objectives.

COS manages building/facilities and ground services and maintenance, repairs, cleaning, internal mail, waste collection and recycling, protective services, building access, and venue bookings, and client-service teams.

The Director, Technical Support Services, is a strategic and operational leader for the unit, representing research and education technical interests and making key decisions. This role involves close collaboration with the COS Executive Director, Senior Leadership in STEM faculties, other Directors in COS, and key stakeholders to develop and execute strategies, business plans, budgets/forecasts, workforce planning, and asset procurement to ensure high-quality technical service support.


Leadership and Strategy:

  • Represent and advocate for research and education technical interests.
  • Develop and execute strategies, business plans, and budgets/forecasts.
  • Work closely with senior leadership and key stakeholders to ensure alignment with the University's strategic goals.

Operational Excellence:

  • Anticipate and proactively meet the University's technical services and research infrastructure needs.
  • Drive a safety-first agenda, embedding system safety principles in all technical activities and governance structures.
  • Develop an integrated view of the University's Technical Services operating framework using industry-standard techniques.

Team Development:

  • Invest in expertise development and career progression opportunities for technical services staff.
  • Attract and retain top talent across all disciplines to the business unit.

Client-Focused Outcomes:

  • Ensure high-quality, client-focused outcomes that support the University's Strategic Plan.
  • Deliver maximum operational value with high efficiency and effectiveness.

About you

The Director, Technical Support Services, must have extensive experience in a senior leadership role within a technical services environment, coupled with strong strategic planning and operational management skills. They should also demonstrate a proven ability to collaborate effectively with senior leadership and stakeholders, along with experience in workforce planning and asset procurement.

The ideal candidate will be committed to safety, capable of integrating safety principles into all operations, and possess excellent communication and team development skills.

Term and remuneration

The successful candidate will be offered a 5-year fixed term position on a full-time basis with a competitive remuneration package commensurate with the responsibilities of the position and the candidate's relevant experience and qualifications. The appointment is subject to completion of a satisfactory probation period for new appointees.

How to apply

Applications (including a CV and cover letter outlining how your skills, capabilities and experience meet the requirements for the role) must be submitted via the link above.

If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact:

John Flynn (Senior Talent Partner, Senior Talent Acquisition, Recruitment Operations) on +61 481 564 562 or by email

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

Copyright The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Thursday 13 June 2024 11:59 PM


The University of Sydney was established in 1850 and is consistently recognised, both locally and internationally, for its outstanding teaching and research excellence. Sydney alumni include Prime Ministers, Governor Generals, Nobel Prize winners and leaders in every field of endeavour.

The University offers a comprehensive range of courses, including a number of disciplines unique in Australia. Teaching is spread across nine different state-of-the art campuses, located across New South Wales.

The University of Sydney’s commitment to excellence in research has resulted in an outstanding record in national competitive funding and underpins an approach to teaching which has won nominations for excellence and resulted in high student satisfaction ratings. The University has 78 research centres and institutes and is home to three ARC Centres of Excellence.

The teaching, research and cultural life of the University is supported by extensive facilities, including the largest library collection in the Southern Hemisphere, the world-class Nicholson Museum of archaeological antiquities, the Macleay Museum of natural history and ethnographic collections and the University Art Gallery. Its outstanding sporting and recreation facilities provide a training centre for students and Olympic athletes.

The University of Sydney is a key member of the Group of Eight Australian major research-intensive universities, and the Worldwide Universities Network.


The University of Sydney has nine official campuses.

1.         Camperdown/Darlington Campus.

2.         Cumberland Campus. Home to the Faculty of Health Sciences (based in Lidcombe).

3.         Mallett Street Campus. Home of the Sydney Nursing School.

4.         Sydney Conservatorium of Music Campus. In Macquarie Street, central Sydney.

5.         Rozelle Campus. Home to Sydney College of the Arts.

6.         Surry Hills Campus. Home to the Faculty of Dentistry.

7.         Camden Campus. Contains facilities connected to the Faculty of Veterinary Science and the Faculty of Agriculture and Environment.

8.         Burren Street Campus. Facilties are currently under development.

9.         Sydney Medical School campuses. These include the School of Rural Health (in Dubbo and Orange), the Royal Prince Alfred Hospital, Concord Hospital, Westmead Hospital, the Children’s Hospital at Westmead, Nepean Hospital, Northern Clinical School, Sydney Adventist Hospital, Broken Hill University Department of Rural Health, and Northern Rivers University Department of Rural Health.


The University of Sydney has 16 faculties.

1. Agriculture and Environment

2. Architecture, Design and Planning

3. Arts and Social Sciences

4. Business (Business School)

5. Dentistry

6. Education and Social Work

7. Engineering and Information Technologies

8. Health Sciences

9. Law (Sydney Law School)

10. Medicine (Sydney Medical School)

11. Nursing and Midwifery

12. Pharmacy

13. Science

14. Sydney College of the Arts

15. Sydney Conservatorium of Music

16. Veterinary Science

Number of Employees

Full-time employees: 7616

For more information, please visit:

Company info
+(61) 2 9351 2222

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