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Change and Communications Officer

Canberra, Australia
Competitive remuneration package
Closing date
9 Jun 2024

Division: Information Technology Services
Classification: ANU Officer Grade 8 (Administration)
Salary package: Competitive remuneration package including 17% superannuation
Term: Full Time, Fixed Term (up to 14 months)
Location: Canberra (opportunity for flexible working)

  • Make a difference to the national mission of our world-leading University, its students and staff.
  • Enjoy workplace flexibility and be part of a supportive team.
  • Use your change management and communications skills and experience to contribute to the delivery of a high-profile program. 

About the Role

As a Change and Communications Officer, you will collaborate with senior leaders, business representatives and delivery teams at the University to plan and manage change and communication activities.

You will be a valued member of the Student Experience Value Stream (SEVS), a strategic partner driving system improvements across the student lifecycle from enrolment to graduation. Working in alignment with the Digital Master Plan, your aim will be to maximise outcomes for the entire ANU community.

Your responsibilities will involve creating and executing communication and change plans in coordination with delivery teams and stakeholders to ensure stakeholders embrace, adopt, and effectively utilise digital solutions and new ways of working.

Key Duties:

  • Proactively manage and coordinate change and communications work including:
    • stakeholder engagement and communication
    • produce high quality plans and communication artefacts
    • deliver activities that foster a sense of credibility and growth in the Information Technology Services (ITS) Division and ANU community
  • Manage project communication channels, and identify interesting stories about the project successes and impacts.
  • Work closely with the ITS leadership to run engagement programs and support the management of issues and crises.
  • Identify opportunities for engagement programs for the University Community as well as establish and maintain effective relationships with internal stakeholders.
  • Perform other duties as requested, consistent with the classification level of the position and in line with the principle of multi-skilling.
  • Comply with all ANU policies and procedures, and in particular those relating to work health and safety and equal opportunity.

About You

We welcome applications from individuals who possess the following attributes: 

  • Possess practical experience in business change within an Agile environment, or equivalent education and training in a business change management environment.
  • Provide advice on change matters to senior management and stakeholders to enhance organisational outcomes.
  • Have proven project and change management expertise, including planning, coordination, and implementation using diverse methodologies as needed.
  • Exhibit initiative, strategic thinking, creativity, and effective problem-solving skills.
  • Demonstrate strong written and verbal communication, interpersonal skills, and the ability to lead, motivate, collaborate, consult, and negotiate with stakeholders. 

For further information about this position, please contact Change Chapter Lead, Jude Burger,

About Us

ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

About ITS: Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals: a student experience equal to the world’s best, and research that transforms society and creates national capability.  ITS is responsible for the University’s digital ecosystem and is leading the delivery of the Digital Master Plan, a 10-year strategic roadmap for the transformation of the University’s digital capability.

Digital Transformation: Informed by extensive consultation with ANU students and staff, the ANU Digital Master Plan (DMP) is a 10-year vision to transform the way our University does business - how we work and think. Our digital future will transform the experience of ANU for our students, researchers, academics, professional staff and the wider community, and we are seeking great people to be a part of this history-making journey. Click here to learn more.

Our Campus

The University's Acton campus is in the heart of Canberra. From here it's an easy walk, bike ride or drive to some of Australia's most significant political and cultural institutions including Australian Parliament House. You'll find all the conveniences of a small suburb including cafes, bars, supermarkets, childcare centres, a newsagency, post office and even a medical centre right on campus! The Acton Campus is well renowned for its landscape setting, with over 10,000 trees and a commitment to maintenance of open space. It's 'park like' environment is a feature that is internationally recognised.

What we can offer you

Our staff enjoy some amazing employee benefits

  • ANU offers competitive remuneration packages including 17% superannuation and regular increases.
  • We support flexible and hybrid working, with access to our beautiful, green campus.
  • We offer discounted study, with 75% off ANU courses for staff and 25% for your spouse and children (see eligibility).
  • We have many professional development initiatives including training, mentoring & upskilling opportunities.
  • We have on-site Gyms with staff discounts as well as oval spaces and ANU sports clubs.
  • We are a family friendly campus with access to childcare facilities, designated parent rooms and quiet spaces.
  • ANU offers salary sacrificing including laptops, childcare, novated car leasing, additional superannuation, and more!
  • We offer affordable onsite parking from $34 / fortnight with salary sacrificing options.
  • We care about your wellbeing, with access to the Employee Assistance Program, vaccinations and health insurance plan options.
  • We are one of the leading employers in Australia for parental leave entitlements. 

 ANU is committed to workforce diversity, creating an inclusive workplace, and providing equal employment opportunities to people with diverse backgrounds and identities. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply. Click here to learn more.

Our Vision: Support the development of national unity and identity, improve our understanding of ourselves and our neighbours, provide our nation with research capacity amongst the best in the world, and education in areas vital for our future is our mission.

Our Values: Excellence, Original Thinking, Integrity, Respect, Inclusivity, Diversity

 How to Apply

To apply for this role please ensure that your submission includes the following documents:

  • A statement addressing the selection criteria showing how your skills, experience and approach align with the role in no more than 2 pages.
  • A current curriculum vitae (CV).
  • The names and contact details of 2 referees. You may include these in your CV or complete these online when prompted in the application form.

Applications which do not address the selection criteria may not be considered for the position.

Reasonable adjustments to support applicants through this recruitment process can be made available upon request. Requests for adjustments will be treated with the strictest of confidentiality.

Please note: The successful candidate must have rights to live and work in Australia and will be required to undergo a background check during the recruitment process, in accordance with the Background Checking Procedure. An offer of employment is conditional on satisfactory results.

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