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Student Experience Officer

London (Central), London (Greater)
£37,332 - £42,099 per annum, including London Weighting Allowance
Closing date
2 Jun 2024

Job Details

About Us

King’s Centre for International Education and Languages is a new, cross-cutting Centre designed to widen the educational reach of King’s. It brings together three existing areas: King’s Foundations, Summer Programmes, and King’s Language Centre. This brings together international pathway provision, pre sessional programmes, pre-UG summer courses, UG summer modules, UG language modules, bespoke language programmes for the community and our partners and academic skills provision for all King’s students.

​Each of these areas are well established, respected and recognised within and beyond the King’s community. The Centre is focused on enabling collaboration between the three departments to further advance our work in promoting educational excellence and supporting and enhancing the student experience. The Centre has significant expertise in International Education and makes a significant contribution to the rich and diverse make-up of the King’s student body.

About King’s Foundations

​King’s Foundations is a leading centre for English for Academic Purposes (EAP) and pathway education across the HE sector, accredited by the British Council. As one of the largest providers of pathway education, we welcome over 2,500 students each year across our  King’s International Foundation Programmes and our range of  Pre-sessional Programmes. King’s Foundations is also responsible for the delivery of Academic Skills support across the university providing in person, online, and asynchronous programmes for students studying on all undergraduate and postgraduate programmes at King’s.  In addition, we offer an increasing number of short courses in English language learning and teaching.

​Our mission is to support a diverse group of learners to achieve their potential at King’s, supporting students to become independent and inquisitive learners. King’s Foundations is home to approximately 80 permanent staff, growing to around 150 during our busy summer months.  We champion a forward-thinking approach to education and take a digitally-enabled approach across all aspects of education. Over the last 6 years, the department has seen significant planned growth in support of King’s Vision 2029, with annual income of over £20m.

About the Role

To support the Student Experience Team in the development and delivery of an enhanced and distinctive student experience within the King’s Foundations.

To support King’s Foundations students in their effective transition to a UK HE environment, enhancing their student experience at King’s.

To ensure effective communication with students and staff about services and support available to them in the department and across the College.

The role is primarily based at Bush House on the King’s Strand Campus though you may be required to travel to other campuses on occasion.  King’s Professional Services staff can work in a hybrid working pattern with working from home permitted for up to 40% of each week. Changes to this pattern may occur and are determined by required output and departmental need.

This is a full time post (35 Hours per week), and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

  1. Strong interpersonal and communication skills including motivating, influencing and negotiating with stakeholders
  2. Excellent written communication skills, with ability to tailor communications appropriately depending on messaging & audience
  3. Experience of running successful small- and large-scale events
  4. Excellent organisational and time management skills, with the ability to prioritise effectively and meet deadlines
  5. Understanding of the needs of international students, particularly in the context of student wellbeing
  6. Excellent working knowledge Microsoft Office and online platforms, with confidence & drive to learn to use new systems when required
  7. Strong commitment to equality & diversity in the workplace

Desirable criteria

  1. Educated to degree level
  2. Experience of supporting the student experience in a Higher Education setting
  3. Experience of managing feedback mechanisms and an understanding of the importance of the student voice within Higher Education

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held on 18 June 2024

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.


King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit:

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at

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