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Business Support Officer (Communications & Operations)

London (Greater) (GB)
£32,979 - £36,396 per annum pro rata, including London Weighting Allowance
Closing date
27 Mar 2024

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Job Type
Professional Services
Contract Type
Part Time

Job Details

Job description

The Institute of Psychiatry, Psychology & Neuroscience (IoPPN) has a vacancy for the role of Business Support Office in the Faculty Office. The position is an exciting opportunity to get involved in a range of activities that are important for the smooth running of the faculty, with a focus on communications, operations and health, safety & wellbeing (HSW).    

The role holder will report to the Head of Technical Services, and also work closely with the Head of Communications and the Health & Safety Manager. They will provide administrative support to these managers, contributing to some key functions in the faculty’s central professional service teams and taking responsible for a variety of tasks to assist colleagues working in and with these teams.  

The role would suit someone who is able to work independently with minimal supervision, organise their own workload and effectively manage competing priorities while paying attention to detail.  The role holder should have excellent communication skills, with the ability to build and maintain effective working relationships with stakeholders across the Faculty and University. 

The role will provide individuals with a wide variety of experience and skills working across multiple operational functions in a large and complex Faculty, supporting the individual to progress their career within Business Operations across the University.  

The Institute of Psychiatry, Psychology & Neuroscience is committed to the principles of culture, equality, diversity, and inclusion and supporting cultural change. 

This post will be offered on an indefinite contract. 

This is a part-time post - 50% full time equivalent**.**

Key responsibilities


  • Provide general administration support for Head of Communications and Press & Communications Team. 
  • Manage circular messages and the Press & Communications team inbox. 
  • Assist with creation of newsletters. 
  • Assist with the promotion and delivery of Institute events. 

Health, Safety & Wellbeing

  • Assist in the communication and promotion of health, safety & wellbeing (HSW) information within the faculty. 
  • Assist with the maintenance and editing of faculty HSW intranet pages and SharePoint site. 
  • Assist with the Faculty safety inspection programme and production of summary reports. 
  • Assist in the organisation of local HSW training and events. 
  • Assist with monitoring of the accident and incident reporting system, to track outstanding actions and produce summary reports. 

Operations and General Duties

  • Provide administrative support for several Faculty committees, working groups and ad-hoc meetings. 
  • Keep up to date with relevant training, policies, and processes.  
  •  Identify, implement, and continuously review data and processes to ensure delivery of responsibilities.  
  • Establish strong working relationships across the Faculty, Estates & Facilities, Technical Services, IT, Health & Safety Services and Organisational Development. 
  • Facilitate an inclusive culture and ethos working across the IoPPN community.  
  • Undertake at least one safety role (e.g., fire marshal, DSE assessor, safety representative, first aider) as required, following all the relevant training. 
  • Spend up to 15% of time contributing to cross Faculty / University initiatives and professional development (in discussion with line manager).  
  • Undertake other duties and provide support as directed by the Head of Technical Services. 

This job description reflects the core activities of the role. There may be changes in the emphasis of duties and it is expected that the role holder recognises this, adopting a flexible approach to work and willingness to participate in training. Day-to-day activities and responsibilities will be determined by the faculty priorities and needs, and will inform specific objectives and tasks to be undertaken by the role holder.  

Skills, knowledge, and experience 

Essential criteria  

1.       Experience of working in an administrative role, supporting formal meetings, taking minutes and producing reports. 

2.       IT skills (including Excel, Word and Powerpoint) and experience of utilising digital technology in day-to-day work.  

3.       Proven oral and written communication and interpersonal skills to receive, understand and relay day to day operational information to various groups in a professional and tactful manner. 

4.       Able to work independently, and as part of a team contributing to broader team goals and objectives.  

5.       Good organisation and time management skills, with ability to organise workload and manage competing priorities.  

6.       Good accuracy and attention to detail, with ability to follow and adapt to new procedures and processes in a timely manner.  

7.       Proactive approach and able to problem solve. 

8.       Willing to learn new skills and undertake training as required. 

9.       Knowledge of and commitment to Diversity & Inclusion. 

Desirable criteria

1.       Experience of working in Higher Education or similar environment. 

2.       Talent for creating engaging digital content for social media, websites and presentations. 

3.       Knowledge of Health & Safety legislation, policies and procedures. 

4.       Experience of organising events.


King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit:

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at

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