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Student Hub Senior Advisor

Docklands, United Kingdom
£38,022 per annum
Closing date
7 Mar 2024

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Location: Docklands Campus
Salary: Starting from £38,022 per annum inclusive of London Weighting
Post Type:  Full Time
Post Type:  Permanent
Closing Date: Thursday 07 March 2024
Interview Date: Friday 22 March 2024
Reference: 0637-24-PS

University of East London

The University of East London is one of the most diverse and vibrant universities in the global capital. Our pioneering and forward-thinking vision is making a positive and significant impact to the communities we serve, inspiring both our staff and students to reach their full potential. Join us and #BeTheChange.  

About Us

Could you play a part in helping us to drive a range of customer focused services in a fast paced, multi-channel environment, ensuring effective cross team working to meet the diverse support needs of our student and staff community? Then join our award-winning Student Hub team as a Senior Advisor. 

About the Job

The post holder will work as part of a multi-disciplinary team to ensure the delivery of a high performance, resilient service which conforms to both institutional and statutory standards. The post is in a shared office environment and the role holder will be expected to work in a proactive, flexible, collegiate, and cooperative manner. You will also be expected to provide cover for other team members and carry out any other duties as are within the scope, spirit, and purpose of the job.

About you

You will bring relevant experience and have worked successfully within a front-facing/student facing role within HE. You will have excellent organisational skills; be a confident IT user; and have excellent customer service skills. You will be educated to degree level or have relevant professional experience. You will provide coaching support for our Advisor and Contact Centre teams, assisting with complex queries and enabling the team to resolve mid-level queries. You will be responsible for supervision of time keeping, rota work and outputs at a team level, as well as training and supervising a large bank of temporary staff during peak business periods. 

You will promote the University’s values and make a positive contribution to fostering a safe culture and creating a welcoming and inclusive community.

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays, and we’re always open to consider flexible working arrangements. We have a discretionary and non-contractual shared success bonus scheme with a value of up to £5,000 in the 23/24 academic year, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Further details: Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

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