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Programme Officer

Employer
KINGS COLLEGE LONDON
Location
London (Greater)
Salary
£32,979 to £36,396 per annum, including London Weighting Allowance.
Closing date
6 Mar 2024

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Academic Discipline
Arts & Humanities
Job Type
Professional Services
Contract Type
Permanent
Hours
Full Time

Job Details

Job description

King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration. 

The School of Politics and Economics includes the departments of Political Economy, European & International Studies, and King’s Russia Institute. The Education team look after about 2500 undergraduate and postgraduate students and are based in Bush House on the Strand campus. 

The Programme Officer supports students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. The role is responsible for essential work to support the delivery of our undergraduate and postgraduate programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.   

If you are thinking about applying and aren’t sure about how best to craft your application, please have a look at the HR pages on ‘Applying for jobs at King’s’. These give clear and useful advice on how to write an application, including tips on language, structure and how to tell your story clearly. Further information about shortlisting and interview processes is also available on how the ‘How we recruit’ pages. 

This post will be offered on an indefinite contract 

This is a full-time post - 100% full time equivalent

Key responsibilities

  • Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments – accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues.  
  • Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements
  • Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
  • Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes. Support student, module and programme evaluation processes in line with current university best practice  
  • Servicing committees as directed by your line manager
  • Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback
  • Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover, and supporting the training and development of new staff members
  • Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge, and reflecting on own performance
  • Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of information and subject access requests

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience 

Essential criteria  

1.      Excellent written and oral communication skills including the ability to draft documents and correspondence

2.      Excellent organisation and time management skills

3.      Strong numeracy skills and ability to analyse complex numerical data

4.      Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy.

5.      Ability to work with a broad range of stakeholders in a professional and assured manner.

6.      Proactive with the ability to work independently as well as delivering within a team. 

7.      Curious, customer service oriented, with a commitment to personal accountability and continuous improvement 

8.      Comfortable with adapting to change, driving own professional development 

9.      Commitment to equality and diversity in the workplace 

Desirable criteria 

1.       Degree level or equivalent qualification or experience

2.       Experience in the use of databases, student records systems (such as SITS) and website      content management systems

Further information

The selection process will include a panel interview and an assessment.    

Interviews are provisionally scheduled for September 2021 (Date TBC). Due to current circumstances, interviews will take place virtually.

Company

King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.

Company info
Mini-site
KINGS COLLEGE LONDON
Telephone
+(44)02078365454
Location
STRAND
LONDON
WC2R 2LS
United Kingdom

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