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Resident Experience Manager

London (Central), London (Greater)
£43,405 - £50,585 per annum inclusive of London Weighting Allowance.
Closing date
3 Mar 2024

Job Details

This is an exciting opportunity to join King’s College Residences to guide and inspire a staff/student team to positively impact and engage the student community. With a key focus upon interactions with residents on all platforms, and a strong drive to continuously develop our digital engagement, the role is pivotal in creating a sense of belonging, building networks, develop life skills, and ensuring a co-creation environment to enhance the residents’ experience.

The successful candidate will need to have previous experience in a similar role, be a team player, be creative and enthusiastic about making a positive difference to our student’s time in residence.

This post will be offered on a fixed Term Contract until April 2025.

This is a full-time  post

Key responsibilities

  1. To apply community experience strategies, design and implement initiatives to promote student and staff engagement in KCBS’s vision.
  2. Using face to face interactions and a strong On-Line presence to motivate students to learn, network and positively impact the community they live in.
  3. To seek, understand and improve the resident’s journey by driving a culture of openness and feedback to inform improvements in community events and Residences operations.
  4. To maintain wider relationships across KCL departments, KCLSU and local area/neighbourhood networks to broaden access to our student population in order to work in partnership to deliver University initiatives, with key focus on improving student experience.
  5. Deliver annual CF recruitment and deliver the Community Engagement Model with weekly events as well as the monthly building wide programmes , encouraging creativity, vibrancy, diversity and sustainability in delivering the set programme, ensuring the CFs are adequately trained for each of the activities.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

Essential Criteria

  1. Educated to degree level and/or relevant experience
  2. Knowledge of the Higher Education and a role in a similar position
  3. Experience in creating and overseeing events that help build connections and community
  4. Management experience
  5. Experience in analysing data and feedback to improve service delivery
  6. Ability to build and maintain strong, positive relationships with all stakeholder
  7. Ability to manage multiple projects at one time, including budget management and the recruitment and scheduling of casual staff and volunteers  
  8. Knowledge of current events and issues affecting young adults and students
  9. A keen passion for improving the student and staff journey with continuous analysis and improvements 

`Desirable criteria

1. Experience managing a team of paraprofessionals

2. Presentation, facilitator experience

3. Experience in managing data, statistics, Power BI

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.

This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK. 

This post is subject to Disclosure and Barring Service and Occupational Health clearances. 


King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit:

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at

Company info
United Kingdom

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