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Senior Programmes Officer

London (Greater)
£37, 332 - £42,099 per annum, including London Weighting Allowance.
Closing date
26 Feb 2024

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Academic Discipline
Arts & Humanities
Job Type
Professional Services
Contract Type
Fixed Term
Full Time

Job Details

Job description

The School of Global Affairs is recruiting a full-time Senior Programme Officer (maternity cover) who will be responsible for managing the administration of undergraduate programmes. 

The Senior Programme Officer role provides essential administrative support to students and academics. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle. Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process and be part of professional networks promoting best practice. As part of the King’s community, you’ll work alongside inspiring academic staff, administrators and students.   

The role will report to the School Programmes Manager (UG) and is based at Bush House on the Strand campus. Professional services staff are currently working on a hybrid basis, meaning that the role holder will spend part of their working week on campus and the remainder working remotely.  

Further information about the School of Global Affairs which supports a number of programmes and departments can be found here: 

This is a fixed-term, full-time, maternity cover post, for 13-14 months. We welcome both internal and external applications and will also consider this as a secondment opportunity.

Key responsibilities

  • Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly   
  • Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements  
  • Coordinate the management of day to day student enquiries with the Programme Officer to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required  
  • Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision.  
  • To service committees as directed by your line manager.  
  • Coordinate module evaluation processes in line with current university best practice  
  • Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed   
  • Work flexibly as part of a team, supporting others in times of high-volume activity.  
  • Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required  
  • Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues  
  • Engage with and triage students’ pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks  
  • Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required  
  • Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules  
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.  
  • To maintain an up to date knowledge of the data protection requirements and to support Freedom of Information and subject access requests  

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience 

Essential criteria  

  1. Degree level or equivalent qualification or experience 
  2. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of key stakeholders 
  3. Strong numeracy skills and ability to analyse complex numerical data 
  4. Excellent time management and organisational skills and the ability to work to tight deadlines 
  5. Familiarity with databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
  6. Experience of using virtual learning environments (such as Moodle) to support modules and assessments
  7. Understanding of the customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner 
  8. Experience of managing and delivering a portfolio of taught provision, with a proactive, development focused and transparent approach  
  9. Ability to work independently, as well as having a collaborative and relationship-oriented approach
  10. Commitment to equality and diversity in the workplace 

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King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit:

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at

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