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Student and Academic Support Lead

Employer
CRANFIELD UNIVERSITY
Location
Cranfield, United Kingdom
Salary
£28,203 per
Closing date
4 Mar 2024

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Job Details

School/Department: Education Services
Based at: Cranfield Campus, Cranfield, Bedfordshire
Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type: Permanent
Salary: Full time starting salary is normally in the range of £28,203 per annum
Apply by: 04/03/2024

Role Description

About the Role

You will be responsible for the delivery of allocated academic administration and student support relating to taught and/or research students and for ensuring high levels of customer support and student satisfaction.

You will be instrumental in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard.  You will work very closely with academic staff (e.g. Course Directors and Module Leaders, Research Student Supervisors) to ensure that the student experience is effective, consistent and of a high standard.

About You

You are likely to be an experienced, self-motivated HE Administrator, with a working knowledge of University Regulations, and significant experience of working in partnership with students, Professional Service Unit colleagues and academics. We will consider applicants with transferable experience. You will have excellent verbal and written communication skills, be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. Proven analytical, problem-solving and decision-making skills are a must.

In return, you will have exciting opportunities for career development in this key position, and will supportworld leading research and education, joining a supportive team environment.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.   

Our Student and Academic Support Teams work on Campus a minimum of three days a week, with the remaining two days either on Campus or at home.                        

For an informal discussion about this opportunity, please contact Emma Wood, Student and Academic Support Manager, on (E): emma.j.wood@cranfield.ac.uk

Please do not hesitate to contact us for further details on E: hrrecruitment@cranfield.ac.uk. Please quote reference number 4764.

Closing date for receipt of applications: 04 March 2024

Company

Cranfield is world-leading in its contribution to global innovation. With our emphasis on the aerospace, agrifood, defence and security, environmental technology, leadership and management, manufacturing and transport systems sectors, we have changed the way society thinks, works and learns.

We generate and transform knowledge, translating it to the benefit of society. Our partners, from micro SMEs to the largest blue-chip multinationals, from governments across the world to NGOs and charities, tell us this is what they value about Cranfield.

Innovation is part of Cranfield’s ‘corporate DNA’, evolved over 60 years of commitment to this agenda.

Our work informs policy for governments and produces new technologies and products for the world of commerce. We draw on this pool of research and consultancy to provide our students with a distinctive ‘real-world’ learning environment, allowing them to develop as professionals and transfer their new knowledge to the global economy. This has always been the ‘Cranfield way’ but it has never been more important than in today’s world.

People are key to our competitive advantage and so we need to attract, develop and retain the best talent for our business. We aim to create a culture where you can flourish and succeed and, in turn, contribute towards Cranfield’s success.

Company info
Telephone
+(44)01234 750111
Location
CRANFIELD
CRANFIELD
BEDFORDSHIRE
MK43 0AL
United Kingdom

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