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Data Administrator

Employer
TIMES HIGHER EDUCATION
Location
London (Greater) (GB), Hybrid
Salary
£14/hour
Closing date
6 Jan 2024

View more

  • 3 months contract
  • Start date: 1st week of January
  • Salary: £14/hour

Times Higher Education is hiring a Data Administrator (Salesforce) on a 3 months contract. This position involves resolving customer inquiries in a timely manner and provide support and assistance in a face-paced, high volume data environment. We are looking for a proactive, self-motivated, task-oriented individual who can work independently with minimal oversight. The candidate should be a flexible and creative thinker who, along with successfully managing their administrative workload, will contribute to the customer experience department by finding ways to continually improve our processes.

Responsibilities:

  • Serve as the first point of contact for customer email, resolving customer queries and complaints; determining the cause of the query/problem; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution via phone and email.
  • Handling Account Manager queries via Slack, email and telephone.
  • Processing and checking all new commercial account requests submitted to the Account Management team, to confirm that all relevant fields have been completed accurately and that Salesforce CRM records are correct.
  • Maintain records of data validation activities, account information.
  • Collaborate with Data Supervisors, Data Editors, Data operation Manager and Ranking Project Owner to escalate/ resolve data issues.
  • Meet data validation targets.
  • Maintain a high level of internal customer service and data accuracy.
  • Provide support for data queries and administrative tasks.
  • Where required customer service calls will be required to be made to support institution with the data collection cycle.

Experience required:

  • Experience with using CRM (Salesforce)
  • Excellent communication skills in both written and spoken English.
  • Strong analytical skills with attention to detail.
  • Customer support experience
  • Data entry skills
  • Highly proficient in MS Office (Outlook, Word, Excel)
  • Self-motivated and ability to work independently as well as working in a team
  • Ability to work in a fast-paced environment with change and growth
  • Ability to manage escalations and resolve problems in a timely manner.
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to process a high volume of transactions with proficiency, accuracy, and integrity.

Ideal candidate will have a “can do” attitude and a willingness to understand the product and “ask questions” to ensure the “data entered” and maintained is with accordance to THE standards.

The Company

THE Word University Insights Ltd publish the Times Higher Education magazine and the Times Higher Education World University Rankings.

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university rankings, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals.

For more information on Times Higher Education please visit http://www.timeshighereducation.com

THE are proud to be an equal opportunities employer. We recognise that we are all different. Great strength is born through different perspectives and experiences. That is why we are committed to our mission of creating an inclusive culture that enables our people to feel able to bring their whole selves to work. We are proud to be part of the Global Equality Collective and a mindful employer to help support THE achieve this.

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