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Online Programmes Coordinator

London (Greater) (GB)
£37,332 - £42,099 per annum including London Weighting Allowance.
Closing date
8 Jan 2024

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Academic Discipline
Arts & Humanities
Job Type
Professional Services
Contract Type
Fixed Term
Full Time

Job Details

Job description  


King’s Digital is a newly established professional service of the College that provides centralised support to and oversight of online education activity across King’s. Specifically, the department has three verticals: content production; operations; and student support. Working closely with Faculties, the content production function (previously known as King’s Online) is responsible for the co-design and development of online materials as well as the maintenance of the associated virtual learning environment. The student support function is responsible for providing a dedicated non-academic student management service to distance learners at King’s. 

The operations function is responsible for the planning, coordination and management of online provision, including portfolio and pipeline oversight; third-party and Faculty coordination; and programme performance management.  


The role-holder will join the team at an exciting point in our growth strategy. We are launching a collection of new online degrees in September 2024 and this role will play a crucial part in ensuring the success of this expansion.  Reporting to the Project Manager (Operations) and working closely with our partners and colleagues in other directorates, [A1] you will work with colleagues to ensure that we have the policies and processes needed for the successful delivery of online programmes.  You will play a central role in planning activities in the student lifecycle, coordinating between teams and ensuring that information is clearly recorded and communicated to everyone involved. You will be proactive in identifying risks which may challenge our delivery and propose solutions to any day-to-day issues raised.  Ensuring a seamless student experience will be central to all your efforts.  

You will be responsible for the day-to-day management of programmes with our partners. You will also be responsible for the upkeep and maintenance of course web pages, liaising with academic faculties,  admissions and marketing, ensuring that all published copy is kept up to date and is audited regularly. 

This is a varied role requiring an organised, structured approach and a keen eye for detail. You will be building relationships with a wide range of stakeholders and often be the first port of call for enquiries into King’s Digital from around King’s and from external stakeholders. Ideally, you will have some experience in programme management or student services, either for on campus or online students.  

The role is primarily based at King’s Strand Campus though you may be required to travel to other campuses on occasion. As part of King’s policy of hybrid working, all team members can work remotely for part of the week if they wish.  

This post will be offered on a fixed time contract in the first instance

This is a full-time post - 100% full time equivalent


Key responsibilities

  • Work closely with colleagues within King’s and our partners to plan the schedule of tasks required to deliver your portfolio of programmes.  
  • Work with Project Manager (Operations) to monitor the effectiveness of delivery and use own initiative to propose innovative and workable solutions. Report on risks or issues which may impact delivery.
  • Maintain excellent working relationships with central stakeholders within the University, including Finance, Admissions, Student Administrative Services, Student Services and with staff in faculty professional services teams.
  • Maintain excellent working relationships with third party collaborators and suppliers, liaising on financial, contractual, and administrative issues. Arrange for the transfer of payments to collaborators and suppliers and manage payments against an approved payment profile.
  • Manage a shared inbox, responding to queries within agreed timescales. Triage enquiries as required.
  • Develop and maintain information management systems for appropriate administration of ongoing projects within the team.
  • Maintain and update websites relating to the programmes, liaising with colleagues in other departments where required.
  • Work with the team to create and maintain standard operating procedures for the team.
  • Organise and take minutes for meetings as and when required, including timely write up, distribution, notification of actions assigned, and follow up on actions.
  • Foster a community of best practice and continuous improvement within the online programme administration team and colleagues in central services and Faculty. 
  • Provide cover for team members as appropriate and take on additional projects when there is capacity.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria 

1.        Relevant work experience gained in a higher education environment

2.       Experience of using Microsoft office applications including Word, Excel, PowerPoint and SharePoint3.   Ability to manage budgets and present financial information clearly 

3.       An understanding of what makes an excellent student experience 

4.       Excellent communication skills, both written and oral 

5.       Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy  

6.       Ability to work with a broad range of stakeholders in a professional and assured manner  

7.       Proactive with the ability to work independently as well as delivering within a team  

8.       Curious, customer service oriented, with a commitment to personal accountability and continuous improvement  

9.       Comfortable with adapting to change, driving own professional development 

10.     Commitment to equality and diversity in the workplace  

Desirable criteria 

1.       Experience of working in education in a commercial environment 

2.       Experience of updating websites 

3.       Experience of using SITS


King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit:

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at

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