King’s College London has exciting opportunities for people interested in pursuing a career or taking their next step in Higher Education administration. The role sits within Faculty Education Services in the Faculty of Life Sciences & Medicine and supports King’s Undergraduate Medical Education in the Community (KUMEC) team which is part of the School of Medical Education. We are seeking an enthusiastic individual to join our Team.
The Senior Programme Officer provides essential support to the Stage 2 General Practice (GP) block within the MBBS curriculum, tostudents, GP practices and tutors.
Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues.
Strong communication and interpersonal skills are essential as the successful candidate will be expected to communicate with students and colleagues across the GP community and staff from across the School and University. The Faculty Education Service is a busy department; you will need to be highly motivated, with good time management and excellent attention to detail.
Experience of database use and/or management and student record systems would be beneficial.
This is a full-time post.
This is a full-time post - 100% full time equivalent.
- Work with relevant colleagues to plan GP MBBS programme cycles, including availability requests, student allocations, including event organisation throughout the academic year, identifying priorities, and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly.
- Organise campus and off-site events for the Stage 2 GP block. Venue/room booking, catering requests, booking of campus tutors or speakers and booking of actors. This area of work will also include student allocations into groups, preparing materials for the events and sending out communications to all parties concerned.
- Maintaining awareness of assessment processes, in line with university deadlines and regulations, and Faculty and external requirements.
- Management of day-to-day student, tutor and KUMEC team enquiries, providing responses as appropriate and escalating queries as necessary.
- Being able to work flexibly and independently and work as part of a team, supporting others in times of high-volume activity.
- Accurately entering data into the VLE system. Maintaining the Stage 2 GP student KEATS page, ensuring that it is updated as necessary throughout the academic year and in preparation for new academic cycles.
- Processing finance payments to practices and tutors. Ensuring all payments to practices and campus tutors are processed in a suitable timeframe and responding to payment queries as necessary. Also processing student travel expense claims.
- Processing timetabling data and booking rooms centrally for the academic year and responding to late changes or requests for rooms.
- Supervision of a team member and identifying and providing support when needed.
- Minute taking shared task, for core monthly team meetings.
- Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
- Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
- Excellent time management and organisational skills and coordinate a range of competing priorities, bringing a can-do approach to problem solving
- Supervisory experience
- Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Proven competence in providing effective information and records management, including handling confidential information
- Proactive approach, and the ability to work independently
- Experience in finance administration
- Experience in the use of databases and student records systems (such as SITS) as well as online learning platforms (VLEs)
- Have a methodical but flexible approach to work, maintaining a high level of accuracy and a keen attention to detail
- To foster and build a relationship-oriented approach to teamwork, ensuring colleagues feel supported with relevant guidance and training to complete tasks
- Commitment to equality and diversity in the workplace
- Degree level or equivalent qualification or experience of working in the Higher Education sector.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.
This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.