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Senior Programme Officer (GP)

Employer
KINGS COLLEGE LONDON
Location
London (Central), London (Greater)
Closing date
3 Jan 2024

Job Details

King’s College London has exciting opportunities for people interested in pursuing a career or taking their next step in Higher Education administration.  The role sits within Faculty Education Services in the Faculty of Life Sciences & Medicine and supports King’s Undergraduate Medical Education in the Community (KUMEC) team which is part of the School of Medical Education. We are seeking an enthusiastic individual to join our Team. 

The Senior Programme Officer provides essential support to the Stage 2 General Practice (GP) block within the MBBS curriculum, tostudents, GP practices and tutors.  

Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues. 

Strong communication and interpersonal skills are essential as the successful candidate will be expected to communicate with students and colleagues across the GP community and staff from across the School and University.  The Faculty Education Service is a busy department; you will need to be highly motivated, with good time management and excellent attention to detail. 

Experience of database use and/or management and student record systems would be beneficial. 

This is a full-time post. 

This is a full-time post - 100% full time equivalent.

Key responsibilities

  • Work with relevant colleagues to plan GP MBBS programme cycles, including availability requests, student allocations, including event organisation throughout the academic year, identifying priorities, and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly.  
  • Organise campus and off-site events for the Stage 2 GP block.  Venue/room booking, catering requests, booking of campus tutors or speakers and booking of actors.  This area of work will also include student allocations into groups, preparing materials for the events and sending out communications to all parties concerned. 
  • Maintaining awareness of assessment processes, in line with university deadlines and regulations, and Faculty and external requirements. 
  • Management of day-to-day student, tutor and KUMEC team enquiries, providing responses as appropriate and escalating queries as necessary. 
  • Being able to work flexibly and independently and work as part of a team, supporting others in times of high-volume activity.  
  • Accurately entering data into the VLE system.  Maintaining the Stage 2 GP student KEATS page, ensuring that it is updated as necessary throughout the academic year and in preparation for new academic cycles. 
  • Processing finance payments to practices and tutors.  Ensuring all payments to practices and campus tutors are processed in a suitable timeframe and responding to payment queries as necessary.  Also processing student travel expense claims. 
  • Processing timetabling data and booking rooms centrally for the academic year and responding to late changes or requests for rooms. 
  • Supervision of a team member and identifying and providing support when needed. 
  • Minute taking shared task, for core monthly team meetings. 
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests. 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria

  1. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences 
  2. Excellent time management and organisational skills and coordinate a range of competing priorities, bringing a can-do approach to problem solving 
  3. Supervisory experience 
  4. Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook 
  5. Proven competence in providing effective information and records management, including handling confidential information  
  6. Proactive approach, and the ability to work independently  
  7. Experience in finance administration 
  8. Experience in the use of databases and student records systems (such as SITS) as well as online learning platforms (VLEs)  
  9. Have a methodical but flexible approach to work, maintaining a high level of accuracy and a keen attention to detail 
  10. To foster and build a relationship-oriented approach to teamwork, ensuring colleagues feel supported with relevant guidance and training to complete tasks 
  11. Commitment to equality and diversity in the workplace 

Desirable criteria

  1. Degree level or equivalent qualification or experience of working in the Higher Education sector. 

 Further Information

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.

This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.

Company

King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.

Company info
Mini-site
KINGS COLLEGE LONDON
Telephone
+(44)02078365454
Location
STRAND
LONDON
WC2R 2LS
United Kingdom

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