School/Department: Student Experience
Based at: Cranfield Campus, Cranfield, Bedfordshire
Hours of work: 18.5 hours per week
Contract type: Permanent
Salary: Starting salary is normally in the range of £23,314 to £25,776 per annum, pro rata, with potential progression up to £29,370 per annum, pro rata
Apply by: 07/11/2023

Role Description

We are seeking a motivated and enthusiastic individual to help our staff and postgraduate students discover and access the library resources they need for their research and studies.

About the Role

You will assist in a range of tasks associated with the acquisition of monographs, textbooks and other material for library collections and the creation, editing and review of associated metadata for records within our library catalogue, our discovery and our reading list systems.

You will also have a customer-facing role, staffing Library Welcome Desks and responding to enquiries in person and online.

About You

You should have a good general standard of education (to ‘A’ level or equivalent standard) and have experience in an appropriate library or service environment preferably within the higher education sector. You will have excellent communication and interpersonal skills and proven experience in the delivery of high-quality customer service. Previous experience using SirsiDynix Symphony, Talis Aspire, or similar products would be an advantage but are not essential as full training will be provided.

You will be an organised individual with meticulous attention to detail. You will also be able to demonstrate excellent customer service skills and the ability to communicate effectively with team members and customers across the University.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Library Services is at the heart of Cranfield University with operations in four different sites and additional services ranging from open research support to study skills. Now is a great time to join our friendly and committed team as we develop our new Library Services Strategy to support the University’s future research and education plans.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are also committed to actively exploring flexible working options for each role.  Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply

For an informal discussion about this opportunity, please contact Anne Knight, Head of Content, Digital & Client Services, on (T): +44(0)1234 754445 or (E): a.knight@cranfield.ac.uk.

Please do not hesitate to contact us for further details on E: hrrecruitment@cranfield.ac.uk. Please quote reference number 4659.

Closing date for receipt of applications: 7 November 2023