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Senior Assessment Officer

Employer
KINGS COLLEGE LONDON
Location
London (Greater)
Salary
Grade 5: £36,532 to £41,299 per annum, including London Weighting Allowance.
Closing date
22 Oct 2023

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Academic Discipline
Arts & Humanities
Job Type
Professional Services
Contract Type
Permanent
Hours
Full Time

Job Details

Job description

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.  

The Faculty of Dentistry, Oral & Craniofacial Sciences is seeking to recruit Senior Assessment Officer situated within the Assessment Team. The role is responsible for the delivery of professional, service lead administrative provision of all aspects of the assessment lifecycle. To assist with the administration of the Bachelor of Dental Surgery (BDS) and BSc Dental Therapy and Hygiene (DTH) assessment activities, taking the lead with the management of some assessments, ensuring the smooth running of the BDS, BSc DTH exams and the external Overseas Registration Examination (ORE), run by King’s College London on behalf of the General Dental Council. 

This post will be offered on an indefinite contract   

This is a full-time  post

Key responsibilities

  • Work with relevant colleagues to plan assessment cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly.  
  • Coordinate assessment administration processes relevant to the area of work, in line with university deadlines and regulations, and Faculty and external requirements. 
  • To help co-ordinate the BDS and BSc DTH assessments administration for all assessed programme activity from candidate invites to final results, including production of assessment material for examinations: written, online and clinical, exam coordination and running, and results calculation and checking. 
  • To ensure the provision of accurate and reliable assessment results to boards in order that students receive timely results. 
  • To assist with the quality assurance and checking processes in place for assessment and provide statistical analysis of the results as part of the review process. 
  • Coordinate the management of day-to-day assessment enquiries with the Assessment Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required. 
  • Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees and assessment boards as directed by your line manager.  
  • Develop and improve the assessment processes through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed.  
  • Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required. 
  • Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g., student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues. 
  • Engage with and triage students’ pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks. 
  • Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required. 
  • Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules. 
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests. 
  • Carry out other reasonable responsibilities commensurate with the grading of the post as required.  

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience 

Essential criteria  

1.      Educated to degree level 

2.      Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences  

3.      Strong numeracy skills and ability to analyse complex numerical data 

4.      Excellent time management and organisational skills and the ability to work to tight deadlines 

5.      Excellent working knowledge of Microsoft Office software (Word, Outlook etc) and a high-level of competence using Microsoft Excel 

6.      Data driven decision making approach, utilising appropriate information as required 

7.      Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy  

8.      Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner  

9.      Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner 

10.    Experience of managing clinical and written assessments (including online examinations), or similar high stakes events management experience 

11.    Have a methodical but flexible approach to work, maintaining a high level of accuracy with attention to detail 

12.    Proactive approach, and the ability to work independently 

13.    Ability to work under pressure to complete a range of competing priorities, and requesting and utilising support as and when required 

14.    Customer service-oriented approach with a commitment to personal accountability and continuous improvement 

15.    Commitment to equality and diversity in the workplace 

Desirable criteria

1.      Experience of using virtual learning environments 

2.      Experience of supervision or line management 

Company

King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.

Company info
Mini-site
KINGS COLLEGE LONDON
Telephone
+(44)02078365454
Location
STRAND
LONDON
WC2R 2LS
United Kingdom

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