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Allocations Assistant

Employer
KINGS COLLEGE LONDON
Location
London (Greater)
Salary
£32,179 to £35,596 per annum, including London Weighting Allowance.
Closing date
29 Sep 2024
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Academic Discipline
Arts & Humanities
Job Type
Professional Services
Contract Type
Permanent
Hours
Full Time

Job Details

Job description

Kings Residences is responsible for the management of over 5400 bedspaces with a strategy to increase the portfolio over the next few years whilst also looking to diversify our offering.   We are being looked to support the colleges continuing efforts to recruit our students on different academic journeys and be able to provide models which is in alignment with their offering. 

In addition, King’s Residences is instrumental in supporting the College strategic decisions to widen our offering to external institutions.

The allocations’ assistant role is essential in helping residences in achieving the agreed occupancy of Kings Residences and being able to effectively manage the complex allocations process for residences.   

They will be a valued member of the Allocations team, supporting team members and contributing to a team approach and professional ethos.  They will provide a customer-focused service offering information and advice to a variety of stakeholders.   

The person we are looking for should have a sincere interest and understanding of the needs of students, and be able to communicate effectively with residents, university staff and external bodies both orally and in writing.

This is a full-time

Key responsibilities

  • To process student and staff requests, providing advice and ensuring all enquiries are resolved efficiently.  
  • Prepare and input data into the residential accommodation software, taking ownership and accountability for work completed, to ensure that it is dealt with efficiently.
  • Maintain a level of accurate and up to date knowledge of issues, activities, and events necessary to underpin the delivery of an efficient and effective first point of information service.
  • Work flexibly in response to ongoing changes to administrative systems and processes and contribute to the development and improvement of working practices, to deliver more efficient approaches to support the student experience.
  • To take responsibility for work in their own area, whilst working flexibly to achieve team results by assisting others and working collaboratively to complete tasks and projects.
  • Assist with staff system training regarding the allocations process and occupancy management.
  • Process damage charges to accounts based on information from the Residential Manager(s).
  • Process cancellations and withdrawals indicating any cancellation penalties as warranted by the current cancellation calendar
  • To handle allocations enquiries and escalate matters when required.
  • To support the contact centre team at key times of the year with handling allocations enquiries
  • Ensuring data on the relevant systems is maintained accurately and errors are rectified proactively/promptly.
  • To ensure that procedures are accurately and consistently implemented, and to maintain confidentiality with regard to personal information at all times and that any data breaches or loss are reported immediately following King’s procedure.
  • To attend all College Open Days included Offer Holder Days these includes, weekend and evening events.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience 

Essential criteria  

1.      Degree obtained, relevant qualification and/or a minimum of 3 years’ experience in a related field

2.      Excellent written and oral communication skills        

3.      Excellent numerical skills     

4.      Good time management skills, in order to handle a large volume of work with tight deadlines   

5.      Strong IT skills especially in the use of Microsoft Products  

6.      Experience of working to tight deadlines 

7.      Experience in the use of databases and/or room booking systems. 

8.      Previous reservations experience in Higher Education, Hotel environment or Private Student Accommodation Provider.  

9.      Experience of student accommodation software 

10.    Ability to deal with a wide variety of people in a professional & assured manner 

11.    Ability to work flexibly as part of a multi-disciplinary team and cover for other team members in their absence. 

12.    Excellent and proven administration skills e.g. organised record keeping, retrieving, analysing, presenting data and producing reports. 

Desirable criteria:

1.      Knowledge of Microsoft Power BI, creating and updating data dashboards.  

2.      Ability to communicate with a variety of stakeholders.  

Further information

Occasional weekend or late evening working may be required as well as travel to events and other external activities as required

Apply now

Apply now

 

Company

King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.

Company info
Mini-site
KINGS COLLEGE LONDON
Telephone
+(44)02078365454
Location
STRAND
LONDON
WC2R 2LS
GB

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